Sheena Clemons
Dumfries,VA
Summary
Experienced Medical Support Assistant with cross-training as a Health Technician. Skilled in medical administration, patient care management, building professional relationships, coordinating appointments, and handling various tasks. Strong problem-solving abilities, willingness to learn, and excellent communication skills contribute to team success and achieve positive results. Dedicated and enthusiastic about advancing organizational objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Support Assistant
Alexander T. Augusta Military Medical Center
02.2024 - Current
- Greet, check in and out-patients, answer a multi-line phone system and check voicemail.
- Utilized excellent attention to detail to ensure correct scheduling of appointments.
- Have scheduling keys to modify and update providers schedules.
- Manage referral box.
- Perform end-of day closing procedures
- DOEHRS-HC Certified
- perform Otoscopy
- provide patient education on hearing results and HPDs
- Newborn Hearing Screening course
- Competent in updating Medical readiness (Medpros)
- Knowledge of HIPAA and Health record maintenance
- Performed medical records management, including filing, organizing and scanning documents.
- Organized and maintained filing systems, both digital and physical, to ensure efficient retrieval of files.
Patients Account Representative
Fairfax Radiology Center
03.2021 - Current
- Work Accounts and Receivable reports, Work claims out of Waystar, Rebilled Claims, Processing claims to go out to insurance.
- Submitted appeals on behalf of patients when appropriate based on findings from research conducted into denied claims.
- Reviewed EOBs statements submitted by insurance companies for accuracy against provider's charges.
- Contacted insurance companies to check status of claim payments.
- Wrote appeal letters to insurance companies for denial of claims.
TO GO Cashier/EXPO
Famous Daves
01.2022 - 12.2024
- Take orders, stock supplies, bag, and package to go orders, expo counter
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
Mindleaf (contractor) MSA
Alexander T. Augusta Military Medical Center
02.2023 - 02.2024
- Work as a productive and reliable member of the Audiology Clinic
- Organized and maintained filing systems, both digital and physical, to ensure efficient retrieval of files.
- Answered telephones promptly and directed calls accordingly.
- Greet, check in patients and out-patients.
- Appropriately responded to and resolved questions as needed.
- Answer a multi-line phone and check voicemail.
- Utilized excellent attention to detail to ensure correct scheduling of appointments.
- Have scheduling keys to modify and update providers schedules.
- Confirm and update demographics if needed.
- Manage referral box.
- Close clinic up at the end of the day
Auditor
RGIS Inventory Specialist
01.2016 - 01.2021
- Inventory various stores
Billing Specialist/Receptionist
Fairfax OBGYN Associates
10.2007 - 12.2020
- Efficient in Filing, Charting and Documenting, Check Messages, return patient/insurance phone calls, Efficient in reading Patient accounts, Daily Deposits, Check Mail Daily, Posting EFTs daily, posting patient payments, turning accounts over to collections, Appealing claims, Ability to answer multi phone lines.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Worked closely with patients to discuss payment arrangements when needed.
- Submitted claims to insurance companies.
- Checked claims coding for accuracy with ICD-10 standards.
- Knowledgeable in Billing surgeries and Deliveries.
- Collected, posted and managed patient account payments.
- Managed all payments processing, invoicing and collections tasks.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
Education
Medical Administrative Assistant - Medical Administrative Assistant
Everest College
Woodbridge, VA06-2014
High School Diploma -
Potomac Senior High School
Dumfries, VA06-2001
Skills
- HIPAA compliance
- DOEHRS-HC certified
- Newborn hearing Screen Certified
- Electronic health records management
- Insurance verification
- Medical billing and coding
- Experience in Electronic Medical Records (Greenway, E-medsys, Epic, MedInformax, Gensis)
- Familiar with Microsoft word, Excel, powerpoint and office
- Experience with Navicure/Waystar
- Experience with the CMS-1500 form
- Strong attention to detail and proficient at running and handling office equipment
- Efficient Team player
Certification
DOEHRS-HC Certified
Newborn Hearing Certified
Timeline
Medical Support Assistant
Alexander T. Augusta Military Medical Center
02.2024 - Current
Mindleaf (contractor) MSA
Alexander T. Augusta Military Medical Center
02.2023 - 02.2024
TO GO Cashier/EXPO
Famous Daves
01.2022 - 12.2024
Patients Account Representative
Fairfax Radiology Center
03.2021 - Current
Auditor
RGIS Inventory Specialist
01.2016 - 01.2021
Billing Specialist/Receptionist
Fairfax OBGYN Associates
10.2007 - 12.2020
Medical Administrative Assistant - Medical Administrative Assistant
Everest College
High School Diploma -
Potomac Senior High School
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