Summary
Overview
Work History
Education
Skills
References
Timeline
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Sheena Conway-Weinberg

Spokane,WA

Summary

My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation. High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Overview

9
9
years of professional experience

Work History

Operations Manager

MUV Fitness North Spokane
Spokane, WA
07.2016 - Current
  • Welcomed members and guests, and made sure they had an excellent workout.
  • Renewed, marketed, and sold memberships, add-on services, and nutritional supplement lines.
  • Administer and process payments made by members, providing them with up-to-date copies of receipts and/or transactions made by them, and resolve billing issues.
  • Maintained a record of all guests and members coming to the gym.
  • Monitored incoming calls with a pleasant and professional voice.
  • Operate the telephone to answer and forward calls, providing information and taking messages.
  • Ensured the desk was well attended at all times.
  • Assisted in meeting the cleanliness needs of the facility.
  • Maintain a tidy reception area.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Presented performance and productivity reports to supervisors.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Managed scheduling, training and inventory control.
  • Tracked and replenished inventory to maintain par levels.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Built strong operational teams to meet process and production demands.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Addressed customer concerns with suitable solutions.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked with cross-functional teams to achieve goals.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Responded to information requests from superiors, providing specific documentation.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Enforced federal, state, local and company rules for safety and operations.

Salon Owner/Operator

Jaded Rose Beauty Bar
Spokane, WA
09.2020 - 09.2023
  • Implemented successful business strategies to increase revenue and target new markets.
  • Promoted special offers through social media platforms to attract new customers.
  • Resolved customer complaints quickly and efficiently while maintaining professionalism.
  • Created marketing strategies to increase clientele and expand the business.
  • Adhered to state laws and regulations regarding licensure, sanitation standards.
  • Formed and sustained strategic relationships with clients.
  • Ordered supplies and equipment needed for daily operations.
  • Provided exceptional customer service to ensure repeat business.
  • Inspected workstations regularly to ensure they are clean and organized.
  • Maintained salon finances, including budgeting, payroll and bookkeeping.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Ensured that all safety protocols were followed in the salon at all times.
  • Maintained relationships with vendors and suppliers who provide necessary items for running the salon.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Organized and scheduled appointments for clients using software systems.
  • Investigated new trends in beauty industry services to stay current with offerings available at the salon.

Patient Care Coordinator

Providence Peds Pulm and CF Clinic
Spokane, WA
01.2019 - 09.2020
  • Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
  • Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
  • Compiled and maintained medical charts and reports in complex digital databases.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Troubleshot and resolved complex customer service issues to enhance patient and family experience.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Coordinated patient referrals to specialists and other healthcare services.
  • Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
  • Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
  • Processed patient intake information and updated medical records prior to treatment.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Assured regulatory compliance and professionalism across patient service.
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Facilitated coordination between primary care physician and specialists to ensure continuity of care.

Front Office Supervisor

The Doctors Clinic
Spokane, WA
10.2017 - 01.2019
  • Kept close eye on front desk to promptly address and resolve issues.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Monitored guest check-in and check-out procedures.
  • Conducted transactions, confirming patient information, and processing according to standard protocol.
  • Supervised front office staff, including hiring and training new employees.
  • Resolved customer complaints in a timely manner.
  • Oversaw daily operations of front office, ensuring efficient and effective service delivery.
  • Developed strategies to improve customer satisfaction levels.
  • Resolved conflicts between guests and and or employees in a timely fashion without compromising overall customer satisfaction ratings .
  • Ensured proper customer service standards were met.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Handled customer complaints in a professional manner.
  • Maintained accurate records of all guests' bookings and payments.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Maintained accurate records of all transactions.
  • Ensured compliance with health and safety regulations within the front office area.

Education

Master Esthetician / Permanent Make Up Artist / Certified Lash Technitian - Esthetics

International Beauty Education Center
Airway Heights, WA
09-2023

Certified EKG Technician - EKG Technician

MedCerts
06-2022

COSMETOLOGY -

PAUL MITCHELL THE SCHOOL
01.2015

HIGH SCHOOL DIPLOMA -

REARDAN HIGH
01.2002

Skills

  • Communication
  • Multitasking
  • Prioritizing
  • Organization
  • Technical skills
  • Dependability
  • Initiative and problem-solving abilities
  • Oral and Written Communication Skills
  • Incidents management
  • Performance monitoring and Evaluations
  • Team leadership
  • High-pressure environments
  • Cross-functional communications
  • Superb time management skills
  • Risk management
  • Operations oversight
  • Data archiving
  • Employee relations and conflict resolution
  • Staff training
  • Business administration
  • Onboarding and orientation
  • Building and facility management
  • Organizational management
  • Customer relationship management
  • Staff development
  • Client relationships
  • Employee motivation
  • Customer service
  • Solutions development
  • Maintaining compliance
  • Performance reporting

References

References available upon request.

Timeline

Salon Owner/Operator

Jaded Rose Beauty Bar
09.2020 - 09.2023

Patient Care Coordinator

Providence Peds Pulm and CF Clinic
01.2019 - 09.2020

Front Office Supervisor

The Doctors Clinic
10.2017 - 01.2019

Operations Manager

MUV Fitness North Spokane
07.2016 - Current

Master Esthetician / Permanent Make Up Artist / Certified Lash Technitian - Esthetics

International Beauty Education Center

Certified EKG Technician - EKG Technician

MedCerts

COSMETOLOGY -

PAUL MITCHELL THE SCHOOL

HIGH SCHOOL DIPLOMA -

REARDAN HIGH

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Sheena Conway-Weinberg