Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Sheena Cowan

Jackson,MS

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

14
14
years of professional experience

Work History

Assistant Manager

Mariner Finance LLC
Clinton, MS
10.2021 - Current
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Developed strategy to increase sales and drive profits.
  • Compiled financial data to comply with budget.

Customer Relationship Rep

Pioneer Credit Company
Pearl, MS
10.2013 - 10.2021
  • Perform a variety of cashier functions including posting payments, cash transactions and making bank deposits
  • Assess needs of customers, suggesting products and services accordingly
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Review and verify transactions to ensure proper processing.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Collected and analyzed customer information to prepare product or service reports.

Surgical Tech

UMMC Hospital, Ophthalmic
Jackson, MS
07.2010 - 04.2013
  • Assisted Ophthalmologist in surgery and clinical settings
  • Maintained functional surgical environment by sterilizing and organizing instruments for surgical procedures, collecting and preparing lab tests, disposing of contaminated supplies and assisting with minor surgical procedures
  • Prepared patients for cataract, glaucoma and diabetic retinopathy exams
  • Performed and documented pre-surgery and post-surgery sponge, instrument and needle count.
  • Performed specialty tests including ophthalmic photographs, corneal topographies, visual acuity, pachymetry, ocular motility, lensometry and tonometry
  • Restructured clinic scheduling system and protocols, and developed a research based system to facilitate patient flow and scheduling practices
  • Reduced patient wait time
  • Selected as Sterilization team leader
  • Mentored and trained Ophthalmic surgical techs.
  • Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories and organizing surgical tools.

Phlebotomist

Baptist Medical Health System
Jackson, MS
07.2008 - 07.2010
  • Drew blood from capillaries by dermal puncture, such as heel or finger stick method
  • Organized and cleaned blood drawing trays, ensuring that all instruments are sterile
  • Properly handled all specimens according to the company’s guidelines, protocols and safety procedures while maintaining safe workplace.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Followed physician orders to correctly administer therapeutic phlebotomy.
  • Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.

Education

Graduated -

Hinds Community College
2009

Skills

  • Stage Shows
  • Scheduling and Coordinating
  • Sales Strategies
  • Directing Team Members
  • Sales Monitoring
  • Product and Service Knowledge
  • Managing Multiple Priorities

Timeline

Assistant Manager

Mariner Finance LLC
10.2021 - Current

Customer Relationship Rep

Pioneer Credit Company
10.2013 - 10.2021

Surgical Tech

UMMC Hospital, Ophthalmic
07.2010 - 04.2013

Phlebotomist

Baptist Medical Health System
07.2008 - 07.2010

Graduated -

Hinds Community College

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Sheena Cowan