Sheena Dandridge
Henrico,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Patient Access Representative
VCU Health System
Richmond, VA
05.2022 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Scanned documents into electronic medical records system.
- Ensured accuracy of all data entered into computer system.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Assisted with scheduling outpatient appointments.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
Mail Handler
USPS
Sandston, VA
08.2021 - 02.2022
- Operated mail processing equipment and manually sorted mail.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Trained newly hired personnel on mailroom equipment, postal procedures, and customer service techniques.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Customer Protection Resolution
Capital One
Glen Allen, VA
01.2019 - 08.2021
- Filed claims for merchant disputes
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
Assistant Store Manager
Rainbow Shops
Henrico , VA
10.2015 - 01.2019
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Assistant Manager
Simply Fashion Clothing Store
Henrico, VA
05.2011 - 06.2015
- Planned and prepared workflow schedules, delegating tasks for five-member team.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Enhanced sales by implementing merchandising and promotional improvements.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Cashier
Family Dollar
Richmond, VA
09.2009 - 07.2010
- Helped customers find specific products, answered questions and offered product advice.
- Assisted with purchases, locating items and signing up for rewards programs.
- Operated cash register, collected payments and provided accurate change.
- Scanned customer purchases and supported transactions to streamline sales process.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
High School Diploma -
Highland Springs High School
Highland Springs, VA06.2008
Skills
- Appointment Scheduling
- Patient Education
- Registration and Admissions
- Customer service
- Active listening
- Problem-solving abilities
- Courteous demeanor
- Inbound and Outbound Calling
- Call Center Operations
- Postal service and product expertise
- Distribution services
- Team Leadership
Accomplishments
- Received recognition from district manager
- Consistently maintained high customer satisfaction ratings.
Timeline
Patient Access Representative
VCU Health System
05.2022 - Current
Mail Handler
USPS
08.2021 - 02.2022
Customer Protection Resolution
Capital One
01.2019 - 08.2021
Assistant Store Manager
Rainbow Shops
10.2015 - 01.2019
Assistant Manager
Simply Fashion Clothing Store
05.2011 - 06.2015
Cashier
Family Dollar
09.2009 - 07.2010
High School Diploma -
Highland Springs High School
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