Sheena Diaz
San Antonio,TX
Summary
Diligent Product Owner with solid background in product development and stakeholder management. Successfully led cross-functional teams to deliver high-impact products aligned with business goals. Demonstrated expertise in agile methodologies and effective communication with diverse teams.
Overview
15
15
years of professional experience
Work History
Product Owner II, Customer Experience Analyst
Frost Bank
09.2022 - Current
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
- Owned and prioritized product backlog.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Analyzed customer feedback to identify areas for improvement.
- Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
- Reduced time-to-market by effectively coordinating resources, tasks, and timelines within the team.
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Translated technical requirements into user stories, bridging gap between development teams and non-technical stakeholders.
- Spearheaded development of new feature that became key differentiator in market.
- Prioritized bug fixes and enhancements based on user impact, maintaining high levels of customer satisfaction.
- Streamlined backlog management, ensuring alignment with strategic goals and timely feature delivery.
- Facilitated cross-functional team meetings to address bottlenecks, improving overall project communication and execution.
- Managed stakeholder expectations through regular updates and strategic communication, building strong relationships.
- Championed customer experience, incorporating user feedback into product development to increase satisfaction.
- Enhanced product vision by collaborating closely with stakeholders to gather and prioritize requirements.
- Facilitated communication between development teams and stakeholders, ensuring clear understanding of requirements and expectations.
- Fostered a culture of continuous improvement through regular retrospective meetings with the team.
Credit Administration Business Analyst
Frost Bank
09.2019 - Current
- Creates Financial Reports for external and internal Audit
- Works with Sales Force Team to create dashboards and reporting for the entire bank
- Uses SQL to create reports within TerraData
- Creates monthly, daily, and quarterly reports within Cognos
- Manages Multiple Projects
- Project Lead on SBA paycheck forgives program project
- Presents multiple reports and data to Executive Management on a monthly and quarter basis
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
Loan Operations Analyst/Consumer Loan Underwriter
Jefferson Bank
12.2015 - 09.2019
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Optimized operational efficiency by analyzing and streamlining processes.
- Created custom reports and visualizations to support decision-making processes.
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
- Contributed to the successful launch of new products and services through rigorous testing and quality assurance checks.
- Formulated mathematical or simulation models of problems, relating constants, and variables, conflicting objectives and related numerical parameters.
- Reduced risk exposure for the company through thorough analysis of borrowers'' credit history, income, and collateral capabilities.
- Reviewed financial statements, credit histories, income reports, and other information to make accurate determinations about loan decisions.
- Ensured compliance with federal and state lending regulations by conducting regular audits on loan files and documentation.
- Exhibited strong analytical skills when reviewing financial reports, leading to valuable insights for budget allocation decisions.
Personal Banker II
Comerica Bank
04.2014 - 12.2015
- Formulated mathematical or simulation models of problems, relating constants and variables, restrictions, alternatives, conflicting objectives, and their numerical parameters
- Collaborated with senior managers and decision makers to identify and solve a variety of problems and to clarify management objectives
- Presented the results of mathematical modeling and data analysis to management or other end users
- Presented oral and written reports on general economic trends, regional trends, and entire industries
- Collaborated with others in the organization to ensure successful implementation of chosen problem solutions
- Documented findings of analysis and prepare recommendations for implementation of new systems, procedures, or organizational changes
- Met with Commercial Real Estate Committee Executives to determine risk factors quarterly
- Responsible for underwriting all Consumer Loans under $50K
- Calculated Bank's Allowances for Loan and Lease Losses monthly
- Watch List Administrator, responsible for monthly updates, deletions, additions, and Risk Grade/Status changes requested by Lenders
- Coached and cross-trained other staff members in sales and operations
- Calculated loan to value and debt to income ratios with underwriting skills
- Originated all Consumer and Mortgage loans at branch
- Provided customer service to all Branch customers
- Opened and maintenanced new and existing accounts
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
Financial Foundations Specialist
USAA
07.2009 - 02.2014
- Licensed Property and Casualty Agent
- Calculated and analyzed loan to value and debt to income ratios with underwriting skills
- Originated all Consumer loans
- Opened new checking and credit card accounts
- Reviewed and recommended exceptions for credit approval based on internal underwriting guidelines
- Used various office-automation software, Microsoft Office, Fidelity, and lending programs
Education
MBA - Business Administration
University of The Incarnate Word
San Antonio, TX05-2018
Bachelor of Arts - Accounting
University of The Incarnate Word
San Antonio, TX12-2014
Skills
- Microsoft Office
- IBM Cognos
- Release planning
- Product backlog management
- Roadmap development
- Business analysis
- Stakeholder relationship management
- Agile methodology
- User acceptance testing
- Product planning
- Story planning
- User story creation
- Risk management
Accomplishments
- Achieved Online and Mobile Application by implementing Blend for Loan Applications.
- Achieved new Retail Rates Analysis method through effectively creating new spreadsheets for Executive Management.
Timeline
Product Owner II, Customer Experience Analyst
Frost Bank
09.2022 - Current
Credit Administration Business Analyst
Frost Bank
09.2019 - Current
Loan Operations Analyst/Consumer Loan Underwriter
Jefferson Bank
12.2015 - 09.2019
Personal Banker II
Comerica Bank
04.2014 - 12.2015
Financial Foundations Specialist
USAA
07.2009 - 02.2014
MBA - Business Administration
University of The Incarnate Word
Bachelor of Arts - Accounting
University of The Incarnate Word
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