Summary
Overview
Work History
Education
Timeline
Generic

Sheena Dixon

East Hartford,CONNECTICUT

Summary

Polite and professional Job Title successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Personal Care Assistant

Home for the Elderly
Jamaica
04.2022 - 03.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.

Call Center Representative

Teleproformance
Jamaica
01.2017 - 12.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Education

Ged

East Hartford High School
East Hartford, CT

Certified Nursing Assistant

Northeast Medical
Robert Street East Hartford

Timeline

Personal Care Assistant

Home for the Elderly
04.2022 - 03.2023

Call Center Representative

Teleproformance
01.2017 - 12.2021

Ged

East Hartford High School

Certified Nursing Assistant

Northeast Medical
Sheena Dixon