Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheena Espinoza

Edinburg,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

23
23
years of professional experience

Work History

Customer Service Associate

HEB Grocery Store
McAllen, TX
04.2023 - 04.2023
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Greeted customers and identified their needs.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Performed additional duties as assigned by management team.
  • Developed relationships with key clients through regular contact and follow-up communication.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Ensured compliance with all applicable laws, regulations, policies, and procedures regarding customer service operations.
  • Provided product knowledge to customers through effective communication.

Server

Mesquite Grill
Edinburg, TX
03.2009 - 10.2017
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Server

Cornerstone Bar and Grill
Edinburg, TX
10.2003 - 03.2009
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Served food and beverages to patrons and confirmed complete orders.
  • Provided exceptional service to high volume of daily customers.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Server/Barista

Sweet Temptations
McAllen, TX
01.2000 - 10.2003
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Partnered with internal teams to uncover customer needs and cross-sell opportunities.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Greeted customers and identified their needs.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Handled cash register operations accurately during peak times.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Delivered food orders promptly and courteously.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Provided excellent customer service to ensure satisfaction.
  • Prepared drinks according to standard recipes.

Education

GED -

OSM Charter High School
Mission, TX
05-2001

Skills

  • Telephone Etiquette
  • Customer Service Excellence
  • Customer Needs Assessment
  • Guest Engagement
  • Point of Sale (POS) System Operations
  • Sales Techniques
  • Positive and Professional

Timeline

Customer Service Associate

HEB Grocery Store
04.2023 - 04.2023

Server

Mesquite Grill
03.2009 - 10.2017

Server

Cornerstone Bar and Grill
10.2003 - 03.2009

Server/Barista

Sweet Temptations
01.2000 - 10.2003

GED -

OSM Charter High School

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Sheena Espinoza