SHEENA FAULKNER
Alvin
Summary
Dedicated and enthusiastic professional with over 10 years of experience in veterinary medicine, including 8 years of supervisor experience as well as over 2 years in veterinary management. Superb work ethic with a desire to learn and succeed while building new relationships. Strong organizational and interpersonal communication skills. Multi-tasking manager well-known for creating positive workplace culture and high-performing teams.
Overview
12
12
years of professional experience
Work History
Flight Attendant - Part Time
Southwest Airlines
01.2022 - Current
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Ensure safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Practice Manger/ER Practice Manager
Neighborhood Veterinary Centers
01.2023 - 07.2024
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Helped build and implement a new emergency practice portion of the hospital including hiring, equipment management and ordering, new policies and procedures.
Veterinary Manager for Emergency and Critical Care
BluePearl Veterinary Partners
06.2020 - 01.2022
- Managed a team of 40+ technicians and hospital personnel. Including payroll, PTO, insurance policies, advancements and/or disciplinary actions, onboarding, training and continuing development.
- Managed needs of chronically ill and acute patients with well-coordinated treatment strategies.
- Supervised team of 40+ personnel. Including payroll, PTO, insurance policies etc.
- Developed policies and procedures for effective practice management.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors. Including monthly P&L systems.
- Implemented new software for ER/CC teams for better patient care and efficiency
- Successfully negotiated client contract renewals to create increased revenue.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Emergency Veterinary Technician Supervisor
Gulf Coast Veterinary Specialists
06.2019 - 01.2021
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices
- Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices. Designed and created client education materials and marketing materials for hospital services
- Processed financial transactions for clients. Supported clinic operations, including mentoring vet techs, managing finances, and coordinating schedules and appointments
- Supervised and trained 8-12 veterinary technicians in providing excellent patient care and customer service
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures
- Worked with veterinarians and management staff to resolve both clientele and interpersonal work problems in order to improve clinic operations
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
Lead Veterinary Technician
Emergency Pet Center
03.2017 - 06.2019
- Obtaining patient vital signs and monitoring for any changes
- Administered routine, post-operative and daily treatments to animals in collaboration with the veterinarian
- Collection and interpretation of blood gases, CBC, chemistry panels, coagulation panels and urinalysis
- Assisted veterinarian during surgical procedures by creating and maintaining unobstructed surgical fields
- Advanced nursing management of chronically or critically ill patients
- Maintained accurate pharmacy records and controlled drug, anesthesia, fecal logs
- Induced anesthesia by inhalation or intravenous, intramuscular, or subcutaneous injection
- Intubation with/without laryngoscope and/or guide tube
Lead Animal Health Care Technician
U.S Army Medical Command
11.2017 - 04.2019
- Assisted veterinarian with wound treatment, administration of vaccines and operations
- Collected body tissue, feces, blood, urine or other body fluids for examination and analysis while operating diagnostic equipment
- Completed routine examinations, as well as surgical and dental procedures on various animal breeds
- Assisted in development of dietary and nutritional plans to help MWD reach and maintain their optimal weight
- Euthanized sick and injured animals when appropriate
- Designed and created client education materials and marketing materials for hospital services
- Processed financial transactions for clients
- Supported clinic operations, including mentoring vet techs, managing finances, and coordinating schedules and appointments
Emergency Veterinary Technician Supervisor
ANIMAL MEDICAL CENTER
01.2013 - 01.2017
- Interviewed clients to determine reason for visit and documented concerns.
- Educated clients on animal care, nutrition, medical conditions and disease management.
- Responsible for end of day transactions, proper bookkeeping and cash handling.
- Supervising 8-10 veterinary technicians.
- Reviewing and maintaining controlled substance logs.
- Assisting in employee interview process. Assisting in developing hospital policies.
- Attending IVECCS and AVMA conferences.
Education
RVT - Veterinary Medicine
San Juan College Online Studies
Farmington, NM 2017
Associate of Applied Sciences -
South Texas College
McAllen, Tx2014
Skills
- Skilled mentor with excellent leadership abilities
- Recruiting, hiring and training
- Implementing strategy and building new teams
- Client education and counseling
- Time management
- Honesty and Integrity
- Quick and effective decision-making
- Excels in fast paced environment
Technical Skills
- Proficient in Cornerstone Software, EZVET, IDEXX, ABAXIS, eVet, Covetrus, Vetcove, and all Microsoft Office Software
References
PROFESSIONAL REFERENCES
Provided upon request
Timeline
Practice Manger/ER Practice Manager
Neighborhood Veterinary Centers
01.2023 - 07.2024
Flight Attendant - Part Time
Southwest Airlines
01.2022 - Current
Veterinary Manager for Emergency and Critical Care
BluePearl Veterinary Partners
06.2020 - 01.2022
Emergency Veterinary Technician Supervisor
Gulf Coast Veterinary Specialists
06.2019 - 01.2021
Lead Animal Health Care Technician
U.S Army Medical Command
11.2017 - 04.2019
Lead Veterinary Technician
Emergency Pet Center
03.2017 - 06.2019
Emergency Veterinary Technician Supervisor
ANIMAL MEDICAL CENTER
01.2013 - 01.2017
RVT - Veterinary Medicine
San Juan College Online Studies
Associate of Applied Sciences -
South Texas College
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