SHEENA FAULKNER
Alvin
Summary
Dedicated and enthusiastic professional with over 10 years of experience in veterinary medicine, including 8 years of supervisor experience as well as over 2 years in veterinary management. Superb work ethic with a desire to learn and succeed while building new relationships. Strong organizational and interpersonal communication skills. Multi-tasking manager well-known for creating positive workplace culture and high-performing teams.
Overview
12
12
years of professional experience
Work History
Flight Attendant - Part Time
Southwest Airlines
01.2022 - Current
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Ensure safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Practice Manger/ER Practice Manager
Neighborhood Veterinary Centers
Houston TX
01.2023 - 07.2024
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Helped build and implement a new emergency practice portion of the hospital including hiring, equipment management and ordering, new policies and procedures.
Veterinary Manager for Emergency and Critical Care
BluePearl Veterinary Partners
San Antonio, TX
06.2020 - 01.2022
- Managed a team of 40+ technicians and hospital personnel. Including payroll, PTO, insurance policies, advancements and/or disciplinary actions, onboarding, training and continuing development.
- Managed needs of chronically ill and acute patients with well-coordinated treatment strategies.
- Supervised team of 40+ personnel. Including payroll, PTO, insurance policies etc.
- Developed policies and procedures for effective practice management.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors. Including monthly P&L systems.
- Implemented new software for ER/CC teams for better patient care and efficiency
- Successfully negotiated client contract renewals to create increased revenue.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Emergency Veterinary Technician Supervisor
Gulf Coast Veterinary Specialists
Houston, Texas
06.2019 - 01.2021
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices
- Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices. Designed and created client education materials and marketing materials for hospital services
- Processed financial transactions for clients. Supported clinic operations, including mentoring vet techs, managing finances, and coordinating schedules and appointments
- Supervised and trained 8-12 veterinary technicians in providing excellent patient care and customer service
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures
- Worked with veterinarians and management staff to resolve both clientele and interpersonal work problems in order to improve clinic operations
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
Lead Veterinary Technician
Emergency Pet Center
03.2017 - 06.2019
- Obtaining patient vital signs and monitoring for any changes
- Administered routine, post-operative and daily treatments to animals in collaboration with the veterinarian
- Collection and interpretation of blood gases, CBC, chemistry panels, coagulation panels and urinalysis
- Assisted veterinarian during surgical procedures by creating and maintaining unobstructed surgical fields
- Advanced nursing management of chronically or critically ill patients
- Maintained accurate pharmacy records and controlled drug, anesthesia, fecal logs
- Induced anesthesia by inhalation or intravenous, intramuscular, or subcutaneous injection
- Intubation with/without laryngoscope and/or guide tube
Lead Animal Health Care Technician
U.S Army Medical Command
11.2017 - 04.2019
- Assisted veterinarian with wound treatment, administration of vaccines and operations
- Collected body tissue, feces, blood, urine or other body fluids for examination and analysis while operating diagnostic equipment
- Completed routine examinations, as well as surgical and dental procedures on various animal breeds
- Assisted in development of dietary and nutritional plans to help MWD reach and maintain their optimal weight
- Euthanized sick and injured animals when appropriate
- Designed and created client education materials and marketing materials for hospital services
- Processed financial transactions for clients
- Supported clinic operations, including mentoring vet techs, managing finances, and coordinating schedules and appointments
Emergency Veterinary Technician Supervisor
ANIMAL MEDICAL CENTER
01.2013 - 01.2017
- Interviewed clients to determine reason for visit and documented concerns.
- Educated clients on animal care, nutrition, medical conditions and disease management.
- Responsible for end of day transactions, proper bookkeeping and cash handling.
- Supervising 8-10 veterinary technicians.
- Reviewing and maintaining controlled substance logs.
- Assisting in employee interview process. Assisting in developing hospital policies.
- Attending IVECCS and AVMA conferences.
Education
RVT - Veterinary Medicine
San Juan College Online Studies
Farmington, NM 2017
Associate of Applied Sciences -
South Texas College
McAllen, Tx2014
Skills
- Skilled mentor with excellent leadership abilities
- Recruiting, hiring and training
- Implementing strategy and building new teams
- Client education and counseling
- Time management
- Honesty and Integrity
- Quick and effective decision-making
- Excels in fast paced environment
Technical Skills
- Proficient in Cornerstone Software, EZVET, IDEXX, ABAXIS, eVet, Covetrus, Vetcove, and all Microsoft Office Software
References
PROFESSIONAL REFERENCES
Provided upon request
Timeline
Practice Manger/ER Practice Manager
Neighborhood Veterinary Centers
01.2023 - 07.2024
Flight Attendant - Part Time
Southwest Airlines
01.2022 - Current
Veterinary Manager for Emergency and Critical Care
BluePearl Veterinary Partners
06.2020 - 01.2022
Emergency Veterinary Technician Supervisor
Gulf Coast Veterinary Specialists
06.2019 - 01.2021
Lead Animal Health Care Technician
U.S Army Medical Command
11.2017 - 04.2019
Lead Veterinary Technician
Emergency Pet Center
03.2017 - 06.2019
Emergency Veterinary Technician Supervisor
ANIMAL MEDICAL CENTER
01.2013 - 01.2017
RVT - Veterinary Medicine
San Juan College Online Studies
Associate of Applied Sciences -
South Texas College