Hi, I’m
Sheena Filomeno
Doha, Qatar,DA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
16
years of professional experience
Work History
HADU PROJECTS - DALLAH HOLDING MEDIADoha, Qatar
Sales Executive
10.2023 - Current
Job overview
- Cultivates relationships with existing customers to encourage repeat business.
- Develops and implements sales strategies to meet customer needs and increase revenue.
- Analyzes market trends and competitive landscape to identify opportunities for growth.
- Identifies new potential markets and develops plans for targeting them.
- Researches industry news and developments to gain insights into customer preferences.
- Uses cold calling and networking to sell products and services.
- Negotiates terms of sales agreements and develops contracts to successfully close sales.
SIGNMAX TRADING WLLDoha, Qatar
Customer Relationship Manager
05.2023 - 08.2023
Job overview
- Built and maintained strong relationships with clients to ensure customer satisfaction and loyalty.
- Served as the primary point of contact for clients, addressing their inquiries, concerns, and requests.
- Monitored customer accounts, tracks sales metrics, and identifies opportunities for growth or upselling.
- Conducted periodic business reviews with clients to assess their satisfaction and identify areas for improvement.
- Drove customer escalations to resolution by engaging directly with clients.
- Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
- Optimized inbound and outbound resources to qualify leads and generate sales.
- Coached and motivated new employees, driving performance development within team.
- Supervised team of sales executives' customer service and front-line personnel, meeting needs of more than 10 customers per day.
QATAR AIRWAYSDoha, Qatar
Cabin Senior/Supervisor
02.2018 - 02.2023
Job overview
- Managed a team of 5 - 15 people to ensure that safety, service and SOPs are being followed.
- Evaluated crew performance and managed the entire cabin.
- Assigned tasks to crew to fit skill levels and maximized team performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Communicated company directives and programs to colleagues and ensured all follow-up items were completed accurately and timely.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Attended annual and quarterly trainings and refresher courses in customer service, conflict resolution techniques, first aid and safety procedures to remain current on new requirements and procedures.
CEBU PACIFIC AIRManila, Philippines
Flight Purser/Cabin Manager
03.2009 - 01.2018
Job overview
- Managed a team of 4 - 8 people; ensuring safety, service and SOPs are being followed.
- Coordinated workflow and delegated tasks to team members.
- Evaluated customer feedback to implement service-improvement initiatives.
- Oversaw crew/ team performance to verify quality service and compliance with specifications.
ST. STEPHEN'S HIGH SCHOOLManila, Philippines
High School English Teacher
06.2008 - 03.2009
Job overview
- Managed 3 classes made up of 30 - 40 students.
- Customized innovative methods and materials to produce effective learning experiences.
- Evaluated students' comprehension of lessons through relevant test questions.
- Identified students' level of reading difficulty to provide appropriate reinforcement.
ePLDT VENTUSManila, Philippines
Inbound Customer Service Representative
03.2008 - 06.2008
Job overview
- Managed high volumes of inbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Implemented basic troubleshooting and support techniques to enable speedy resolution of callers' issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Education
BERKELEY CONSULTING DOHADOHA, QATAR
OTHM CERTIFICATE from STRATEGIC LEADERSHIP AND MANAGEMENT LEVEL 07
02.2024
The National Teachers CollegeManila, Philippines
Bachelor in Secondary Education from Major in English
03.2008
Skills
- Customer Service
- Communication Expertise
- Leadership
- Team Management
- Time Management
- Adaptability
- Business Acumen
- Interpersonal Skills
- Decision Making
- Planning and Organizing
- Coaching/ Teaching
- Public Interaction
- Relationship Building
- Multi - tasking
- Administrative Tasks
- Conflict Mediation
- Microsoft Office
- First Aid/CPR/AED
Additional Information
- VALID QATAR DRIVING LICENSE
- TRANSFERABLE VISA
Timeline
Sales Executive
HADU PROJECTS - DALLAH HOLDING MEDIA
10.2023 - Current
Customer Relationship Manager
SIGNMAX TRADING WLL
05.2023 - 08.2023
Cabin Senior/Supervisor
QATAR AIRWAYS
02.2018 - 02.2023
Flight Purser/Cabin Manager
CEBU PACIFIC AIR
03.2009 - 01.2018
High School English Teacher
ST. STEPHEN'S HIGH SCHOOL
06.2008 - 03.2009
Inbound Customer Service Representative
ePLDT VENTUS
03.2008 - 06.2008
BERKELEY CONSULTING DOHA
OTHM CERTIFICATE from STRATEGIC LEADERSHIP AND MANAGEMENT LEVEL 07
The National Teachers College
Bachelor in Secondary Education from Major in English