Sheena Frank
Boise,ID
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing the highest level of service to customers and maintaining excellence. Continuously striving to learn and grow, finding fulfillment in pushing myself to always perform at my best.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Front of House Manager/Server Manager
Johnny Carino's Restaurant
09.2017 - Current
- Assist in managing front of house operations, ensuring smooth guest experiences.
- Support staff training on customer service best practices and operational procedures.
- Develop strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Handle all catering events from the very beginning which starts with communication with bride/host to sale them on our food packages and then see it all the way through to the delivery, set up, service and take down. Customer satisfaction is my top priority.
Business Owner
Panache
09.2007 - 04.2010
- Mentored staff, fostering professional growth.
- Established strong customer relationships for repeat sales and growth for my business.
- Established partnerships with local vendors to enhance product offerings and drive sales growth.
- I ran the books for the financing and products for the store and processed payroll for my employees.
Assistant Manager
Maurices
05.2001 - 08.2007
- Developed and implemented sales strategies to enhance revenue growth and customer retention.
- Led training sessions for sales team to improve product knowledge and customer engagement techniques.
- Monitored sales performance metrics.
- Fostered relationships with key clients, ensuring high levels of satisfaction and repeat business.
Education
Associate of Arts - Business
Ricks College
Rexburg, ID05-2003
Skills
- Lots of experience in sales and always performed very well
- I have excellent customer service skills and enjoy interacting with people
- Client relations and retention
- Problem-solving
- Time management
- Training and mentoring
- Staff education and training
- Reliable and punctual
Certification
Life and Health Insurance License
Timeline
Front of House Manager/Server Manager
Johnny Carino's Restaurant
09.2017 - Current
Business Owner
Panache
09.2007 - 04.2010
Assistant Manager
Maurices
05.2001 - 08.2007
Associate of Arts - Business
Ricks College
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