Sheena Frazier
St. Louis,USA
Summary
Dynamic professional with a proven track record at Nordstrom, enhancing customer service through expert use of POS systems and seamless transaction management. Skilled in Microsoft Word and Excel, and adept at fostering positive team relationships. Achieves significant improvements in customer satisfaction and operational efficiency, demonstrating exceptional organizational skills and a motivational approach. High-energy Teacher with solid background educating students. Maintains organized and disciplined classroom environments devoted to student learning. Caring and compassionate in addressing individual student needs and promoting positive educational experiences. Resourceful Assistant known for high productivity and efficient task completion. Possess specialized skills in legal research, document drafting, and case management. Excel in communication, time management, and problem-solving to deliver impactful support.
Overview
22
22
years of professional experience
Work History
Service Experience and Cash room
Nordstrom
St. Louis, MO
08.2018 - Current
- Assist customers with a variety of transactions through a seamless and friendly experience
- Demonstrate expertise in all technologies used in the store environment by operating the POS system
- Inspire trust, teamwork, and positive team relationships
- Inform all customers about upcoming events, Nordstrom gift cards, Nordstrom Rewards program, and the mailing list
- Keep the customer experience quick, easy, and fun while helping customers uncover the great deals they are looking for
- Create a smooth fitting room experience by greeting customers and taking them to their fitting rooms
- Defuse customer situations and provide resolution in a timely and effective manner
- Ensure the security and privacy of customer information through education, compliance, and resolution of issues
- Motivate and inspire others to adopt initiatives to join the Nordstrom Rewards program
- Prepares money for the start of each day by utilizing the cash counting machine
- Daily counts the cash room safe to insure all deposits, register funds, and safe funds are balanced (cash balancing)
- Distribute money in cash bags for register use and coins in preparation for change requests
- Responsible for calculating and counting the store’s daily deposit that is received and transferred by Garda
- Collects money bags, customer’s credit information and other documents from the registers to be prepared, stored, and counted for the next day
- Utilizes the DTS and Glory system to input cash balancing information for the safe count and register fund
- Input information in the Glory system to prepare the store daily’s Grand Total Report
Interventionist
Confluence Academy
St. Louis, MO
08.2023 - 05.2024
- Possesses knowledge in the core processes, skills, and content of reading and its relationship to listening, speaking, and writing
- Uses technology tools for instruction, planning, and communication to learn new uses and applications of technology tools
- Assists in the organization and administration of initial and quarterly assessments
- Collaborates with classroom teachers to develop individual Quarterly Learning contracts about each student, with focused comments on important aspects of a student’s progress, and clearly identified goals for further progress in reading
- Serves as a character educator, maintaining a classroom that is safe, nurturing, and productive, where the teacher models the behavior expected of students
- Creates and manages a responsive learning environment that enables students to feel safe, to be creative, and to develop to their full potential
- Works in teams with other interventionist and classroom teachers to plan, problem solve and support one another on a daily basis
- Communicates with their students’ reading teachers on a weekly basis
- Writes, implements, and evaluates their own professional development plans
- Solicits constructive feedback from lead teachers, curriculum coordinators, and others who are observing instruction
- Uses instructional and corrective language that is positive and behaviorally descriptive to support the character education goals of the school
- Supports reading instruction using a structured intervention process in accordance with the established curriculum and instruction strategies
- Communicates with their students’ parents on a regular basis
- Supervises classroom and students
Lead Teacher
Kipp Public Schools
St. Louis, MO
12.2021 - 05.2023
- Help students develop the knowledge, skills, and character strengths needed to succeed throughout their education and in the competitive world beyond
- Establish and maintain effective communication with all parents and share progress throughout the year
- Develop positive relationships with students, families, teachers, and staff
- Conduct whole and small group instruction with math and reading
- Build a school-wide culture of equity and inclusion that ignites the potential of every student as the norm and creates inclusive environment
- Provide students with daily feedback on performance
- Observe students to evaluate their abilities, strengths, and weaknesses
- Curriculum Development and Instruction
- Adapt and execute a rigorous, standards-aligned curriculum
- Develop academically rigorous lessons, unit plans, rubrics and assessments
- Use data to inform instructional decisions and to input academic information
- Provide students with daily feedback on performance and plan for individual learning needs
- Help Build a Positive School and Classroom Culture
- Embody and maintain school’s values, policies, and culture
- Develop positive relationships with students, families, teachers, and staff
- Establish and maintain effective communication with all parents and share progress
- Effectively supervise and manage a classroom of up to 30 students
Substitute Teacher, Lead Teacher
St. Louis Public Schools
St. Louis, MO
09.2020 - 11.2021
- Develops lesson plans and appropriate instructional aides stressing laboratory learning methods
- Demonstrates mathematical concepts using representations such as models, chalk board, overhead projector, and other standard or teacher-prepared instructional aides
- Design learning activities that will connect the mathematics to the students' physical world, to other content areas, and to prior mathematics concepts
- Design learning activities that will allow students opportunities to communicate mathematically, orally and written, with others
- Creates and maintains an inviting, stimulating instructional area with attractive student-centered bulletin board displays, learning centers and projects consistent with the physical limitations of teaching area
- Supports the program of study, using a variety of instructional techniques, instructional media and technology
- Analyzes and uses appropriate data to guide instruction and develop assessments
- Prepare for classes assigned and show written evidence of preparation upon request of the principal
- Demonstrate an overall knowledge of one's discipline(s) that allows him/her to teach to the student's ability levels and learning styles
- Maintain accurate, complete, and correct records as required by law, district policies and administrative regulations
- Create a classroom environment that is conducive to learning and appropriate to the maturity and interest of the students
- Encourage students to set and maintain standards of classroom behavior
- Communicate expectations, criteria for assessment, student progress, and student strengths/weaknesses to parents and students
- Assesses students' special needs and collaborates with school services and community agencies to meet those needs
- Maintain confidentiality of information concerning students, colleagues, and parents
- Modifies own professional development plan to improve instructional performance and to promote student learning
- Demonstrate ambitious standards of professionalism and ethics
- Assist in upholding and enforcing school rules, administrative regulations, and Board policies
- Performs other tasks as assigned
- Possess knowledge of district policies and mandates related to parent involvement, discipline, and student achievement
- Possess willingness to interact on a personal level with parents
- Demonstrate organizational skills related to all Essential Functions listed above
- Demonstrate knowledge and ability to create an effective Parent Resource Center
- Demonstrate patience and compassion with students, staff, and parents in a variety of settings
- Develop trusting relationships with parents, teachers and students
- Work effectively on a team and with parents
- Work collaboratively with peers and others
- Possess knowledge of various cultures' values, behaviors, beliefs, and traditions
- Possess strong and effective written and oral communication and presentation skills with all constituencies
- Passionate about improving public, urban education and driven to make a difference
- Demonstrates initiative and problem solving capabilities
Youth Development Professional
Boys and Girls Club: Herbert Hoover
St. Louis, MO
11.2019 - 12.2020
- Responsible for implementing and supervising all youth development related activities and events, for supervising members in the building and related areas, for exercising due care for Boys & Girls Club’s Property, and for preparing reports as needed
- Executes the implementation of Boys and Girls Club curriculum and programs focused on three priority outcomes: academic success, good character and citizenship and healthy lifestyles
- Executes coordinated and integrated activities and events for members of the club and community as well as family engagement opportunities
- Ensures program areas are always safe, engaging and properly maintained
- Ensures all program data requirements are completed in a timely and consistent manner
- Promotes and stimulates membership and participation in activities in the club
- Supports volunteers who assist with the implementation of program activities
- Establish positive relationships with all stakeholders including youth, parents, volunteers, schools, and community partners
- Provides positive, informal guidance and mentorship
- Effectively communicates the goals, objectives, programs, and activities of the club to stakeholders
- Takes responsibility for assigned equipment and supplies
- To perform other tasks and duties as assigned
Site Director
Provident: Ashland Elementary Afterschool Program
St. Louis, MO
03.2012 - 06.2019
- Prepare a monthly report that provides information concerning the challenges for Missouri Afterschool Network & the challenges for (ASAP)
- Actively recruit children and families in the afterschool program
- Trained and developed staff on monthly reporting, budget control, data entry, state requirements, and filing systems
- Establish communication and confidence with parents by maintaining relationships, providing daily reports and acknowledgement on upcoming events within the program
- Facilitate communication between Provident and the school’s staff
- Create and review staff’s lesson plans
- Maintain state licensing standards in compliance with ARCHS, A.S.A.P., and Missouri Core Competencies
- Monitor classroom lesson plans for all Youth Support Workers
- Collaborate with Youth Support Workers to create weekly lesson plans that reflect the interest of the students
- Enter daily programming, activity attendance, and student enrollment into INPASS
- Prepare full course meals and complete meal count sheets daily to turn in with delivery tickets and monthly report
- Implements quality prevention, recreational, cultural, physical, and academic programming for youth that supports the three-part curriculum: Science, Life Skills, and Fitness
- Works to engage the community, parents, and students with community involvement
- Recruitment strategies/ideas
- Collaborate with other site directors
- Bring in guest, speakers, and other community services
- Produce a culminating event once a semester
- Conduct parent meetings Quarterly with documentation
- Routinely review and check staff/Student Files for accuracy
- Create, store, and submit flyers for all activities, partnerships, meetings, and performances
- Submit monthly program calendar by the 1st of each month-please include flyers/any other advertisements
- Routinely review lesson plans and request supply list
- Compile ALL lesson plans into a Site Binder
- Properly complete and submit paperwork for the food program
Licensed Insurance Agent in MO-Senior Representative/Financial Planner
PRI Company
Ballwin, MO
03.2011 - 04.2018
- Sale and market term life insurance
- Create and conduct financial presentations with individuals, organizations, and businesses
- Interview clients to assess long-term financial goals and analyze resources to develop a step-by-step plan for achieving goals
- Review goals of clients to assess and/or modify current plans that is needed to accommodate the client’s financial obligations
Office Assistant/File Clerk: Office of Admissions-Certificate files
University of Missouri- St. Louis
St. Louis, MO
02.2009 - 12.2010
- Placed incoming students’ applications, transcripts, and other important documents
- Organized filing systems for applications and other documents to be scanned & filed
- Trained staff on data entry, filing systems and record maintenance
- Entered data using Microsoft word and other Microsoft formats
- Balanced multiple projects and duties while working independently
- Researched and investigated students’ information for enrollment purposes
- Created and labeled new files for new student’s account
- Created filing systems that increased daily activity
- Scanned incoming and present documents to be linked
Afterschool assistant, Substitute teacher, and Summer Camp Counselor
Andrews Academy Montessori School
St. Louis, MO
08.2006 - 06.2008
- Created lesson plans and activities for junior kindergarten, kindergarten, and grades 1st-6th (ages: 4-12)
- Assisted students with homework and after school activities
- Organized daily group activities using structured lesson plans
- Wrote weekly newsletters to parents during the summer camp program
Stock Associate and Merchandise Specialist
Sears
St. Louis, MO
12.2003 - 05.2006
- Takes ownership for enhancing the customer experience by greeting all Members in a professional and engaging manner demonstrating a Members First experience
- Assist other Store Support associates with Unloading DC trucks, moves merchandise to appropriate staging locations, and maintains stockrooms in a neat, orderly, and safe manner and executes all new receipt functions
- Performs Replenishment process multiple times per day based on business need, pulling and staging merchandise both in the stockroom and on the floor
- Executes Floor Display verification and Floor Sample scans and completes follow-up actions
- Locates and pulls merchandise on Out-of-Stock Pull List and stocks/replenishes the merchandise on the floor and performs accurate count updates and inventory adjustments
- Locates and pulls merchandise and fixtures to support sales floor resets and performs all aspects of the reset
- Adheres to merchandise and inventory protection standards
- Performs promotional ad setup and take down without error or omissions in assigned areas
- Follows all store standards for backroom compliance
- Responsible for keeping department presentable all day and ensuring the sales floor is easy to shop, in stock, clean, signed and organized for customers
- Adheres to merchandise protection standards
- Proactively leverages technology in order to facilitate the customer experience
- Sets and maintains sales floor to merchandise and maintain standards as detailed in the Visual Merchandising Binder and/or Sonogram
- Performs promotional ad setup and take down without error or omission
- Prints, sorts, and sets non-promotional, promotional, and seasonal signing, including floor set/typical and event signing
- Maintains a neat and orderly stock room to facilitate identification of merchandise to be brought to the sales floor
- Actively stocks sales floor throughout the day with merchandise from the stock room for maximum in-stock position
- Adheres to merchandise protection standards
- Performs other duties as assigned
- Collaborate with Managers, Leads and Colleagues throughout the store to create a clean, neat, and easy to shop store environment; maintain sales floor and fitting room recovery standards to include fitting room stalls, sorting merchandise and ensuring merchandise is worked back to sales floor as soon as time permits
- Perform all functions in a timely, accurate, and efficient manner and flex between tasks as directed by supervisor
- Participate in the physical inventory process and ensure that shortage prevention initiatives are executed
- Adhere to Asset Protection and inventory control and compliance procedures
- Collaborate with peers to coordinate merchandise support tasks and flex between tasks (merchandising, pricing, signing, fulfillment, replenishment, receiving, reverse logistics, radio frequency scanning, and stockroom maintenance) as needed to ensure completion/execution
- Execute merchandising tasks including placement of merchandise to standards, movement of fixtures and merchandise for seasonal sets, stockroom maintenance, and organization, replenishment to the selling floor, collection, and transport of picked fulfillment orders to appropriate processing areas, processing and packing of damages, transfers, return to vendor and mark out of stock merchandise, and other duties as assigned
- Execute signing tasks including organization, maintenance, and accountability of sign shop and sign cart including sign libraries, toppers, headers, and holders, sign set up/removal based on radio frequency handheld tools, conducting random sign audits to ensure correct selling price is reflected on signs, and other duties as assigned
- Execute pricing tasks including marking correct markup/markdown price on merchandise, using correct price change labels, conducting random price audits to ensure correct price is reflected on merchandise, and other duties as assigned
- Assist customers and complete point of sale transactions as needed
Front-Desk Receptionist
Lincoln University Perry Hall
Jefferson City, MO
09.2003 - 05.2005
- Received incoming calls and made the appropriate transfers
- Provided directions to visitors and students
- Reviewed incoming mail to ensure proper routing
- Assisted with the distribution of the residence mail and other inquiries
Library Clerk: Government Documents, Periodicals, and Archives
Lincoln University Page Library
Jefferson City, MO
09.2002 - 05.2003
- Customer service and front desk service: collected late fees for overdue library books, video tapes, DVDs/CDs, and other library material
- Entered data using Microsoft Word and Microsoft formats for updates
- Filed periodicals, historical, and government documents
- Xeroxed copies and faxed materials
- Located requested material
- Organized and categorized books
- Sorted and collected old books and magazines to bound
- Filed and organized micro-film
Education
Certificate of Proficiency - Legal Studies for the Paralegal
St. Louis Community College
St. Louis, MO12.2024
Substitute Certification -
St. Louis, MO06.2020
Director’s Certification -
St. Louis Community College
St. Louis, MO01.2013
Bachelor of Liberal Studies - Emphasis Areas Communication English
University of Missouri- St. Louis
St. Louis, MO05.2009
Skills
- Microsoft Word
- Excel
- Power Point
- Quark Express
- Outlook
- POS systems
- Apricot
- IPS
- NPASS
- DTS system
- GLORY system
- Tyler SIS 360
- Microsoft Teams
- Zoom
- Access
- Continuous professional development
- Teacher collaboration
- Resource navigation
- Multicultural competence
- Reporting
- Organizational skills
- Relapse prevention
- Skill building
- Motivational style
- Flexible approach
- Group instruction
- Progress monitoring
- Activity planning
- Empathy development
- De-escalation techniques
- Classroom management
- Strategic planning
- Leadership
- Legal research with Westlaw
- Briefing an opinion
- Estate Planning Probate Documents
- Advanced word processing
- Order and request filing
- Office management
- MS office proficient
- Legal writing
- Document filing
- Exceptional telephone etiquette
- Document editing
- Client communication
- Document control support
- Organizational efficiency
- Client service and support
- Administrative support
- File organization
- Legal document preparation
- Data management
- Fast learner
- Legal research
- Client relations
- Customer relationship management
- Motion preparation
- Legal terminology
- Conflict mediation
- Administrative assistance
- Confidentiality
- Correspondence
- Cross-functional communication
- Contract review
- Writing and editing
- Database management
- Microsoft office
- Project management
- Interviewing clients
- Relationship building
- Scheduling/Planning
- Document drafting
- Document preparation
Involvementandaffiliations
- Zeta Phi Beta Sorority Incorporated
- University of MO- St. Louis Alumni Association
Professional Goal
Professionial Ambition: To leverage my computer, writing, research, communication, and organizational skills in a challenging opportunity
Timeline
Interventionist
Confluence Academy
08.2023 - 05.2024
Lead Teacher
Kipp Public Schools
12.2021 - 05.2023
Substitute Teacher, Lead Teacher
St. Louis Public Schools
09.2020 - 11.2021
Youth Development Professional
Boys and Girls Club: Herbert Hoover
11.2019 - 12.2020
Service Experience and Cash room
Nordstrom
08.2018 - Current
Site Director
Provident: Ashland Elementary Afterschool Program
03.2012 - 06.2019
Licensed Insurance Agent in MO-Senior Representative/Financial Planner
PRI Company
03.2011 - 04.2018
Office Assistant/File Clerk: Office of Admissions-Certificate files
University of Missouri- St. Louis
02.2009 - 12.2010
Afterschool assistant, Substitute teacher, and Summer Camp Counselor
Andrews Academy Montessori School
08.2006 - 06.2008
Stock Associate and Merchandise Specialist
Sears
12.2003 - 05.2006
Front-Desk Receptionist
Lincoln University Perry Hall
09.2003 - 05.2005
Library Clerk: Government Documents, Periodicals, and Archives
Lincoln University Page Library
09.2002 - 05.2003
Certificate of Proficiency - Legal Studies for the Paralegal
St. Louis Community College
Substitute Certification -
Director’s Certification -
St. Louis Community College
Bachelor of Liberal Studies - Emphasis Areas Communication English
University of Missouri- St. Louis
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