Sheena Garcia
Marine Corps Base Camp Lejeune,NC
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
4
4
years of professional experience
Work History
Cashier/ Packer
Bojangles'
Sneads Ferry , NC
06.2023 - Current
- Greeted customers with a smile and a positive attitude to make them feel comfortable and welcomed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Answered product questions with up-to-date knowledge of sales and store promotions and upselling.
Call Center Representative
KDDI Evolva
Okinawa , JP
09.2022 - 12.2022
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
Apple Authorized Service Provider
KITAMURA Co., Ltd.
Okinawa , Okinawa
03.2020 - 08.2022
- Provided technical support and troubleshooting services to customers with Apple products.
- Repaired hardware components such as logic boards, displays, keyboards, and batteries for Apple products.
- Created system backups for customers prior to performing repairs or upgrades.
- Managed inventory of parts and supplies for repairing Apple products.
- Inspected returned merchandise to determine nature of repair needed.
- Diagnosed complex technical issues with Apple products using specialized tools and software applications.
- Maintained records of all service calls made by customers.
- Advised customers on best practices when using their Apple products.
- Recorded detailed notes about each service call in company database system.
- Kept supplies and tools organized, clean and at optimal levels to achieve service demands.
- Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
- Offered repair or service options to help customers make decisions.
Education
Bachelor - Asia Pacific Studies - Media, Society And Culture
Ritsumeikan Asia Pacific University
Oita, Japan03-2020
Skills
- General Office work
- Cash Control Accuracy
- Customer Inquiries
- Customer Assistance
- Customer Needs Assessment
- Retail Merchandising
- Customer Satisfaction
- Positive Attitude
- Excellent Communicator
- Shelf Stocking
- Advanced troubleshooting
- Warranty processing
- Hardware Repair
- Problem Diagnostics
- Organizational Skills
- Repair Billing
Languages
Japanese
Native/ Bilingual
Timeline
Cashier/ Packer
Bojangles'
06.2023 - Current
Call Center Representative
KDDI Evolva
09.2022 - 12.2022
Apple Authorized Service Provider
KITAMURA Co., Ltd.
03.2020 - 08.2022
Bachelor - Asia Pacific Studies - Media, Society And Culture
Ritsumeikan Asia Pacific University
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