Summary
Overview
Work History
Skills
Timeline
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Sheena Gonzalez

New York

Summary

Adept at driving operational efficiency and fostering team unity, I significantly enhanced productivity at Credo Beauty. Leveraging strong workforce management and motivational skills, I spearheaded training programs and optimized resource allocation, leading to measurable improvements in team performance and engagement.

Experienced with leading and managing operational teams to achieve optimal performance. Utilizes strategic planning and resource allocation to drive efficiency and productivity. Track record of implementing process improvements and fostering collaborative team environment.

Knowledgeable Desired Position with proven background in leading operational teams to streamline processes and enhance efficiency. Successfully implemented initiatives that improved workflow and resource management. Demonstrated leadership and strategic thinking in driving team performance and operational excellence.

Overview

15
15
years of professional experience

Work History

Operations Lead

Credo Beauty
01.2024 - Current
  • Enhanced team productivity by providing ongoing training and development opportunities.
  • Managed and allocated staff and material resources to meet production goals.
  • Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
  • Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
  • Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.

Sales Lead Keyholder

Credo Beauty
11.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Sales Associate

Amazon Bookstore
10.2019 - 12.2019
  • Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Operations

Sephora USA
05.2010 - 06.2018
  • Worked at 3 major NYC major locations.
  • Performed various clerical duties supporting department operations.
  • Assured accurate inventory counts of any and all brands.
  • Processed testers, damages and returns.
  • Strengthened team operations by improving organization and execution processes.
  • Executed updated, planograms and necessary floor moves.
  • Streamlined processes for improved efficiency in catering sales operations.

Skills

  • Operational efficiency
  • Motivational attitude
  • Scheduling coordination
  • Workforce management
  • Safety management
  • Production planning
  • Procedure implementation
  • Acknowledgment of customer needs
  • Logistics management
  • Strong team building skills
  • Operations management
  • Team Training
  • Task delegation
  • Quality assurance
  • Cycle counting
  • Inventory coordination
  • Workflow optimization

Timeline

Operations Lead

Credo Beauty
01.2024 - Current

Sales Lead Keyholder

Credo Beauty
11.2023 - Current

Sales Associate

Amazon Bookstore
10.2019 - 12.2019

Operations

Sephora USA
05.2010 - 06.2018

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Sheena Gonzalez