Sheena Goodwin
Camden,AR
Summary
Dedicated quality control professional with over six years of experience in inspecting compliance and enhancing manufacturing processes. Skilled in effective communication and analytical thinking, successfully driving corrective actions and improving operational efficiency.
Overview
14
14
years of professional experience
Work History
Quality Receiving Inspector
Lockheed Martin
Camden Ar
08.2023 - Current
- Inspected incoming materials for compliance with quality standards and specifications.
- Documented discrepancies in received items and initiated corrective actions.
- Collaborated with suppliers to resolve quality issues and enhance product reliability.
- Utilized inspection tools such as calipers, micrometers, and gauges to ensure precision.
- Conducted audits of receiving processes to identify areas for improvement and efficiency gains.
- Maximized productivity levels through effective collaboration with team members across multiple departments during the receiving process.
Quality Control Inspector
Aerojet Rocketdyne
Camden Ar
11.2017 - 08.2023
- Conducted inspections on aerospace components to ensure compliance with quality standards and specifications.
- Utilized precision measurement tools to verify dimensions and tolerances of manufactured parts.
- Implemented corrective actions in response to non-conformance reports, enhancing product reliability.
- Collaborated with engineering teams to resolve quality issues and improve manufacturing processes.
- Analyzed inspection data to identify trends, leading to proactive adjustments in production methodologies.
- Developed and maintained inspection documentation, ensuring traceability and adherence to regulatory requirements.
- Communicated with production team members about quality issues.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Evaluated components and final products against quality standards and manufacturing specifications.
Customer Service Manager
Walmart
Camden Ar
07.2012 - 06.2016
- Led customer service initiatives to enhance satisfaction and loyalty.
- Developed training programs for staff to improve service delivery and efficiency.
- Analyzed customer feedback to identify trends and implement actionable improvements.
- Coordinated cross-functional teams to resolve complex customer issues effectively.
- Executed performance evaluations, providing constructive feedback to enhance employee growth.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
Education
Nursing
Southern Arkansas University @ Magnolia
Magnolia ArNo Degree - Nursing
University of Arkansas @ Monticello
Monticello, ArHigh School Diploma -
Bearden High School
Bearden ArSkills
- Measurement accuracy
- Defect identification
- Customer relations
- Analytical thinking
- Technical report writing
- Analytical problem solving
- Paperwork processing
- Stockroom housekeeping
- Customer service
- Task prioritization
- Inventory counts
- Problem-solving abilities
- Effective communication
Timeline
Quality Receiving Inspector
Lockheed Martin
08.2023 - Current
Quality Control Inspector
Aerojet Rocketdyne
11.2017 - 08.2023
Customer Service Manager
Walmart
07.2012 - 06.2016
Nursing
Southern Arkansas University @ Magnolia
No Degree - Nursing
University of Arkansas @ Monticello
High School Diploma -
Bearden High School