Summary
Overview
Work History
Education
Skills
Functionalsummary
References
Timeline
Generic

Sheena Grant

WELLINGTON,UT

Summary

  • Accomplished Branch Operations Manager with a demonstrated track record of success in bank leadership positions. Well-versed in BSA, OFAC, Patriot Act and other governing standards, as well as industry best practices and methods to optimize operations for long-term business success. Highly effective leader, planner, and problem-solver.

Overview

18
18
years of professional experience

Work History

Branch Operations Manager

Cache Valley Bank
09.2015 - Current
  • Processed all consumer and business account transactions accurately and efficiently
  • Listened carefully connecting with customers to understand their top financial priorities and to present products and solutions that would be most beneficial for them
  • Supervised and led the Teller line while supporting, mentoring and coaching team members in their professional development.
  • Managed daily branch operations for optimal productivity and customer satisfaction.
  • Performed monthly, quarterly and annual compliance checks.

Title and Registration Technician

Utah State Tax Commission
03.2015 - 09.2015
  • Performed vehicle, trailer, ATV, Boat, etc
  • Yearly registration renewals
  • Title Changes on new vehicle purchases
  • Title Maintenance; Add/Remove Names and Lien holder, Duplicate Title.

Customer Service Manager

KeyBank
04.2006 - 05.2013
  • As a CSM I was in charge of making sure all three tellers and the vault for the branch were in balance each day
  • Vault Teller, responsible for all cash coming in and going out of the vault, prepared weekly shipments
  • Pulled daily branch reports (Overdraft notices, returned checks, past due payments, etc.)
  • Opened New accounts for customers
  • Responsible for the branch compliance
  • Conducted monthly, quarterly, and annual training.

Education

High School Diploma - General Education

Carbon High School
Price, UT
05.2002

Skills

  • Strategic Planning
  • Opening and closing procedures
  • Staff Supervision
  • Compliance Reporting
  • Branch Operations Management
  • Customer Service
  • Attention to Detail
  • Interviewing and Hiring
  • Account Review
  • Relationship Building
  • Banking
  • Cash handling expertise

Functionalsummary

  • I have been in customer service positions for 17 years.
  • I really do enjoy working with the public and getting to know new people

References

  • Amanda McIntosh, Former Co-Worker, 702-419-3471
  • Donna White, Former Co-Worker, 435-650-8635
  • Tina Lundell, Former Co-Worker, 435-650-2362

Timeline

Branch Operations Manager

Cache Valley Bank
09.2015 - Current

Title and Registration Technician

Utah State Tax Commission
03.2015 - 09.2015

Customer Service Manager

KeyBank
04.2006 - 05.2013

High School Diploma - General Education

Carbon High School

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Sheena Grant