Summary
Overview
Work History
Education
Skills
2016 WOW Award Recipient
Timeline
Generic

Sheena Green

Stafford

Summary

Detail-oriented professional with extensive experience in quality assurance, auditing, data management, and compliance. Adept at handling documentation, reporting, customer service, and cross-department coordination, ensuring accuracy and efficiency in administrative processes. Strong ability to analyze data, manage records, and collaborate with teams to enhance operational effectiveness. Seeking to transition into a Senior Patient Access Associate role by leveraging skills in data accuracy, compliance, and patient service.

Overview

11
11
years of professional experience

Work History

Quality Assurance Auditor

PCCA
11.2021 - Current

Conducted audits of documentation and compliance processes, ensuring accuracy and regulatory adherence.
Managed and reviewed records for accuracy and completeness, reducing errors and improving efficiency.
Collaborated with different departments to streamline data management and reporting.
Ensured confidentiality and compliance with regulatory standards, similar to HIPAA guidelines.

Senior Quality Assurance Technician

PCCA
01.2020 - 11.2021

Trained and mentored team members in data entry, compliance procedures, and record-keeping best practices.
Assisted in coordinating processes between departments, ensuring accurate documentation and workflow.
Provided detailed reports and recommendations for improving efficiency and compliance.

Quality Assurance Technician

PCCA
03.2016 - 01.2020

Reviewed and maintained detailed documentation and records, ensuring accuracy and compliance with policies.
Assisted in auditing and reviewing reports, supporting process improvement efforts.
Managed cross-department communications to resolve documentation issues efficiently.

Warehouse Associate

PCCA
07.2014 - 03.2016

Processed and managed inventory tracking and record-keeping, ensuring accuracy in system data.
Coordinated with teams to fulfill urgent requests, demonstrating strong organizational and problem-solving skills.

Prepared orders for shipment by picking, packing, and labeling merchandise.

Education

High School Diploma -

Madison High School
Houston, TX
05-2004

Skills

    ✔ Records & Documentation Management
    ✔ Insurance & Compliance Knowledge
    ✔ Cross-Functional Team Collaboration
    ✔ Customer Service & Communication
    ✔ Appointment Scheduling & Coordination
    ✔Problem-Solving & Process Improvement
    ✔ Microsoft Office Suite (Excel, Outlook, Word)

2016 WOW Award Recipient

I was recognized by the COO for my outstanding work in gathering and verifying documents, ensuring data accuracy for a successful FDA inspection.

Timeline

Quality Assurance Auditor

PCCA
11.2021 - Current

Senior Quality Assurance Technician

PCCA
01.2020 - 11.2021

Quality Assurance Technician

PCCA
03.2016 - 01.2020

Warehouse Associate

PCCA
07.2014 - 03.2016

High School Diploma -

Madison High School
Sheena Green