Sheena Harjo
Pryor,OK
Summary
Versatile Clerk experienced in managing administrative infrastructure and processes. Utilizes knowledge of facility operations to prepare various documents, data for reports and record reviews to support operations. Strong analytical skills and timely decision-making. Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport. Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Gate Guard
Chouteau Power Plant
Pryor, OK
04.2024 - Current
- Checked identification cards of visitors and employees to verify their authorization to enter the premises.
- Maintained logs of all visitors, contractors, and vendors entering or leaving the facility.
Front Desk Receptionist
Holiday Inn Express Hotel Suites
Pryor, OK
01.2024 - 03.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Data Entry Clerk
Cherokee Nation
Tahlequah, OK
02.2020 - 08.2023
- Received and processed incoming orders, ensuring accuracy of information.
- Verified stock inventory levels and maintained records of items shipped and received.
- Packed goods for shipment, including labeling boxes and preparing shipping documents.
- Organized warehouse racks to ensure efficient storage of goods.
- Reported any damaged items or discrepancies in shipments to supervisor immediately.
- Collaborated with other departments to coordinate product delivery schedules.
- Utilized barcode scanner to accurately track all goods entering or leaving the warehouse.
- Followed safety guidelines while operating machinery in the facility.
Office Assistant
LMP Painting
Tahlequah, OK
09.2022 - 04.2023
- Organized and maintained filing systems, both electronically and manually.
- Created and distributed memos, letters, spreadsheets, presentations and other documents for internal use.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Scheduled appointments, meetings, travel arrangements and conference calls.
- Answered telephones promptly and directed calls to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Restaurant Manager
Del Rancho
Tahlequah, OK
11.2018 - 07.2021
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Barista
Kawi Cafe
Tahlequah, OK
11.2017 - 02.2018
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Education
High School Diploma -
Cave Springs High School
Bunch, OK05-2005
Skills
- Threat Assessment
- Defensive training
- Patrol procedures
- Asset Protection
- Safety Inspections
- Incident Reporting
- Maintaining records
- Security Team Coordination
- Customer Service
- Interpersonal Skills
- Task Prioritization
- Team Leadership
- Professional Demeanor
- Adaptable and Flexible
- Time management abilities
References
References available upon request.
Timeline
Gate Guard
Chouteau Power Plant
04.2024 - Current
Front Desk Receptionist
Holiday Inn Express Hotel Suites
01.2024 - 03.2024
Office Assistant
LMP Painting
09.2022 - 04.2023
Data Entry Clerk
Cherokee Nation
02.2020 - 08.2023
Restaurant Manager
Del Rancho
11.2018 - 07.2021
Barista
Kawi Cafe
11.2017 - 02.2018
High School Diploma -
Cave Springs High School
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