Sheena Hawkins
Miranda,CA
Summary
Accomplished entrepreneur with a proven track record at Avenue Cafe, adept in relationship building and conflict resolution. Expert in coaching and mentoring, with significant achievements in enhancing customer service and operational efficiency. Skilled in CPR and first aid, showcasing a commitment to safety and well-being.
Overview
10
10
years of professional experience
Work History
Manager
Avenue Cafe
Miranda, CA
08.2022 - Current
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Developed and implemented strategic plans to achieve company objectives.
- Trained employees on additional job positions to maintain coverage of roles.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and hired qualified candidates to fill open positions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored staff performance and addressed issues.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Boutique Owner
Self-employeed
Fortuna, CA
07.2020 - 01.2023
- Investigated sources of supply for new items requested by customers or suggested by buyers.
- Prepared staff work schedules and assigned team members to specific duties.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Initiated collaborations with local designers and artists as part of a creative retail strategy.
- Cultivated loyal customer base by providing excellent customer service.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed customer feedback surveys regularly in order to improve services provided by the boutique.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Advised customers on style and trends.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Formed and sustained strategic relationships with clients.
Daycare Owner/Operator
Self-employeed
Redway, CA
07.2015 - 07.2017
- Established relationships with parents and guardians to foster strong communication regarding their child's progress.
- Established and enforced modern educational standards to support student needs.
- Interacted regularly with students throughout the day by playing games, reading stories or engaging them in creative activities.
- Determined allocations of funds for staff, equipment and authorized purchases.
- Resolved conflicts between children or between children and staff members in a timely manner.
- Managed budgeting responsibilities related to payroll expenses, rent payments and supplies purchases.
- Reviewed applications from prospective families interested in enrolling their children in the program.
- Implemented age-appropriate curricula designed to stimulate physical, mental and emotional development in young children.
- Ensured compliance with local regulations governing child care facilities.
- Conducted regular inspections of the facility to ensure that it is clean, well-maintained and secure at all times.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
- Planned nutritious meals that meet USDA guidelines for nutritional value while also being appealing to young palates.
- Maintained accurate records of attendance, immunizations and other relevant information for each child.
- Maintained updated knowledge through continuing education and advanced training.
Education
Some College (No Degree) - Early Childhood Care And Education
Mendocino Junior College
Ukiah, CASkills
- Relationship building
- Customer service
- Coaching and mentoring
- Recruiting and interviewing
- Emergency response
- Conflict resolution
- Special needs experience
- Positive reinforcement
- CPR and first aid
- Nutrition knowledge
- Training in food handling preparation
- Emotionally supportive
Caregiver
I have some hands on training with helping persons in need. My daughter battled cancer and I essentially became an at home nurse. I was taught by Oakland Children's Hospital how to draw blood from her central line clean and maintain it. I also gave her shots as needed and took care of her pill regimen.
During my daycare years I took care of a toddler that had hemophilia. I was taught by his mother how to administer his medications through his PICC line if anything were to happen during daycare hours.
I also helped take care of my grandfather in his last years who battled dementia with simple life tasks.
In addition to caregiving I also coached basketball ranging from 3rd grade to varsity. I have been doing so for about 18 years. I love to help and coach where my knowledge is welcomed.
Timeline
Manager
Avenue Cafe
08.2022 - Current
Boutique Owner
Self-employeed
07.2020 - 01.2023
Daycare Owner/Operator
Self-employeed
07.2015 - 07.2017
Some College (No Degree) - Early Childhood Care And Education
Mendocino Junior College
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