Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
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Sheena Haynes Davis

Sheena Haynes Davis

Experienced Senior Operations Leader / Small Business Consultant
Glendale,AZ

Summary

Highly-qualified Operations Leader with over 27 years of experience dedicated to sustaining operational accuracy, and delivering results for optimal profitability in a fast-paced and changing environments. Recognized as driven, dedicated, resourceful with creative approaches, and a hard-working leader with history of streamlining operations. Well-versed in mentoring and developing high-performing teams to meet organizational goals via feedback and recognition, and possesses excellent internal partner and vendor relationships.

Overview

27
27
years of professional experience
3
3
years of post-secondary education

Work History

Senior Operations Supervisor

L3Harris
Tempe, AZ
10.2022 - Current
  • Develops initiatives for process improvements, and action plans based on root-cause analysis findings. Also implements solutions to enhance production capacity.
  • Oversees execution of manufacturing and production plans, while proactively resolving potential and urgent issues real-time.
  • Drives standardized best practices that reduce process lags, leverage support functions to optimize operational performance while meeting goals, and trains team members on best practices and protocols.
  • Engages employees to create safe, and energetic work environment through feedback and recognition.
  • Recruits, builds, and develops employee talent to drive engagement, resulting in career advancement within company.

Senior Operations Supervisor

McKesson
Scottsdale, AZ
07.2019 - 10.2022
  • Liaison to Senior Management on projects and committees to create efficiencies and recommend process improvements as identified
  • Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
  • Oversaw payroll management and FMLA/LOA management
  • Advisor to management on Human Resources and Employee Relations issues, audited disciplinary actions and collaborated with cross functioning internal partners
  • Collected and analyzed data to evaluate operational issues and make process improvement recommendations
  • Prioritized closely with team members to deliver project requirements, with cost efficient solutions and deadlines.

Reimbursement Operations Supervisor

McKesson
Scottsdale, AZ
04.2015 - 07.2019
  • Supervised team of 25-30 employees, promoting positive work environment through effective communication, active engagement and hands-on assistance
  • Identified areas of deficiency and performed root-cause analysis to solve problems
  • Resolved corporate escalations sent from Client Management
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.

PSS Operations Supervisor

Asurion
Phoenix, AZ
07.2014 - 04.2015
  • Recruited, interviewed, and hired talented professionals who each brought a wealth of experience and exemplary skills to team
  • Identified areas of deficiency and performed root-cause analysis to solve problems
  • Evaluated processes and employee strengths to realign workflows with changing business demands
  • Trained, assisted, and supervised 30 member team, resulting in improved efficiency.

Business Development Consultant

Shayne Enterprises LLC, Greater Chicago Area
Blue Island, IL
09.2012 - 07.2014
  • Conducted strengths, weakness, opportunities and threats (SWOT) analyses to develop strategic plans for corporate level and business units
  • Identified options for the organizations and suggested recommendations for change, as well as helping with additional resources to implement solutions

Call Center Supervisor

Comcast
Tinley Park, IL
10.2003 - 09.2012
  • Managed 20-30 employees, including scheduling for frontline, tier I and tier II agents and product specialists to ensure optimal productivity.
  • Facilitated individual coaching sessions with team members on metrics and consumer experience behavior identification to improve satisfaction ratings
  • Defined and documented office procedures by updating SOPs and planning comprehensive training for administrative support staff
  • Developed sale incentives and quick hits to drive sales and team moral

Interim Operations Manager

Comcast
Elmhurst, IL
04.2009 - 04.2010
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
  • Developed initiatives for process improvement
  • Anticipated and tracked operational and tactical risks to provide strategic solutions
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.

Education

Bachelor of Arts - Organizational Leadership

Arizona State University
Tempe, AZ
03.2023 - Current

Associate of Applied Science - Technical Management

Devry University
DevryTinley Park, IL

Skills

  • Operations and Project Management
  • Organizational Leadership
  • Coaching, Mentoring, Career Pathing
  • Conflict Resolution
  • Cross Functional Collaborations
  • Employee and Client Relations
  • Manufacturing Production
  • Internal / Vendor Relationships
  • Workflow Optimization
  • Process Improvements
  • Production Planning
  • Microsoft Office; Workday; Salesforce
  • Kronos (UKG); ADP; Deltek

Accomplishments

  • Created Leadership Development Program that significantly impacted efficiency and improved operations across multiple business units
  • Promoted from Associate to Supervisor, in less than 12-months
  • Nominated by Director to complete Interim Manager Project due to successful Quarterly Business Reviews that completed the acquisition for 3 clients increasing yearly company revenue by 20%

Additional Information

  • Honors-Awards Comcast Cares Community Leader 2009
  • McKesson Cares Community Leader 2017
  • McKesson Chapter President for ASPIRE (ERG) 2018-2020

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Sheena Haynes DavisExperienced Senior Operations Leader / Small Business Consultant