Sheena Henderson
SAINT AUGUSTINE,FL
Summary
Experienced professional with a proven track record in transactions, negotiations, and client relationship management. Strong attention to detail, organizational skills, and outstanding customer service. Excel in building strong relationships and surpassing expectations. Driven by a passion for excellence and a dedication to continuous growth. Committed to consistently delivering exceptional results in all professional endeavors.
Overview
22
22
years of professional experience
Work History
Real Estate Broker
Built By Grace Realty And Design
01.2021 - Current
- Increased sales volume by developing and maintaining strong relationships with clients and other real estate professionals.
- Negotiated favorable contract terms for clients by leveraging market knowledge and strong communication skills.
- Enhanced client satisfaction by providing timely and accurate property information during the buying or selling process.
- Streamlined transaction processes, ensuring timely closings and minimal delays for both buyers and sellers.
- Collaborated with attorneys, title companies, mortgage lenders, home inspectors, and appraisers to facilitate successful transactions.
- Conducted comprehensive market analysis to accurately price properties for optimal results in competitive markets.
- Maintained in-depth knowledge of local market trends, neighborhood statistics, school ratings, and community amenities to effectively advise clients on property values.
- Delivered exceptional customer service by promptly addressing concerns or queries from clients throughout the entire transaction process.
- Assisted clients with staging homes for sale to maximize aesthetic appeal and generate buyer interest.
- Provided expert guidance to first-time homebuyers navigating the complexities of purchasing their first property.
Real Estate Sales Associate
Staged To Sell
11.2017 - 12.2020
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Negotiated favorable contract terms for clients, resulting in successful closings and increased client satisfaction.
- Conducted open houses to showcase properties, generating interest and attracting potential buyers.
- Assisted clients with preparing their homes for sale by offering advice on staging and minor improvements that increase value.
- Managed multiple transactions simultaneously with attention to detail and organization, meeting all deadlines consistently.
- Worked closely with mortgage brokers to ensure financing options were available and understood by clients throughout the transaction process.
- Guided clients through due diligence periods by addressing concerns promptly and efficiently resolving any issues that arose during negotiations or inspections.
- Continuously improved professional skills through attending seminars, workshops, and conferences to stay informed on industry trends and best practices.
Home Daycare Owner
Sheena's Child Care
09.2007 - 05.2013
- Enhanced children''s development by implementing age-appropriate activities and educational programs.
- Ensured a safe and nurturing environment for children through regular inspections, maintenance, and cleaning of the daycare facility.
- Cultivated strong relationships with parents to establish trust and open communication regarding their child''s progress.
- Managed daily operations of the home daycare business, including budgeting and recordkeeping.
- Maintained compliance with local licensing regulations by regularly updating documentation, attending workshops, and undergoing inspections as required.
Medical Records Clerk
Texas Digestive Disease Consultants
05.2005 - 09.2007
- Streamlined medical record retrieval by implementing an efficient filing system.
- Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
- Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
- Scanned medical records in digital format for easy retrieval and accessibility.
Customer Service Representative
Celestica Inc
01.2002 - 05.2004
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
High School Diploma -
Warren Travis White HS
Dallas, TX05.2002
Skills
- Teamwork and Coordination
- Customer Communication
- Critical thinking abilities
- Problem-solving skills
- Leadership
- Organization and Multitasking
- Outstanding Time Management skills
- Adaptability and Dependability
- Technical Proficiency
- Detail Oriented
Timeline
Real Estate Broker
Built By Grace Realty And Design
01.2021 - Current
Real Estate Sales Associate
Staged To Sell
11.2017 - 12.2020
Home Daycare Owner
Sheena's Child Care
09.2007 - 05.2013
Medical Records Clerk
Texas Digestive Disease Consultants
05.2005 - 09.2007
Customer Service Representative
Celestica Inc
01.2002 - 05.2004
High School Diploma -
Warren Travis White HS
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