Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheena Henson

Gaffney,SC

Summary

Energetic QSR Manager known for high productivity and efficient task completion. Possess specialized skills in inventory management, team leadership, and customer service excellence. Excel in communication, problem-solving, and adaptability, ensuring smooth operations and positive dining experiences.

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

11
11
years of professional experience

Work History

QSR Manager

Circle K
Gaffney, SC
10.2022 - Current
  • Developed and implemented operational procedures to ensure efficient workflow.
  • Monitored restaurant performance, identified areas of improvement, and developed strategies to increase sales.
  • Ensured compliance with all local health codes and safety regulations.
  • Conducted regular inventory checks to maintain optimal stock levels.
  • Managed customer complaints by providing timely resolutions.
  • Recruited, trained, supervised, evaluated, coached, and mentored employees.
  • Scheduled shifts for employees based on business needs and budgetary constraints.
  • Maintained records of payroll data such as hours worked, wages earned, taxes paid.
  • Reviewed food orders from vendors to ensure accuracy before approving payment transactions.
  • Enforced company policies among staff members while maintaining a positive work environment.
  • Performed daily inspections of kitchen equipment and facilities ensuring cleanliness.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Handled customer complaints and feedback, implementing changes to improve service.
  • Trained new employees on restaurant policies, procedures, and customer service standards.

Equipment Operator

Clear water paper
Shelby, North Carolina
08.2021 - 10.2022
  • Maintained daily logs of machine operations and reported any mechanical or safety issues to supervisor.
  • Conducted pre-operation checklists on all assigned machines prior to use each day.
  • Monitored operation of equipment to ensure proper functioning in accordance with safety regulations.
  • Conducted regular inspections of work area for hazardous conditions that could impact safe operation of equipment.
  • Performed routine cleaning tasks on assigned equipment before returning it back into service.
  • Kept records of material or equipment usage and completed entries in production logs.
  • Followed proper lockout and tagout procedures before servicing or repairing equipment.

Operation Manager

Simple Storage llc and Uhaul
Gaffney, SC
02.2014 - 12.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Collected deposits or payments and arranged for billing.
  • Assisted customers with selecting the most suitable pieces of rented equipment for their needs.
  • Ensured that all returned rental items were checked for damage or missing components before being restocked into inventory.
  • Monitored storage system performance to ensure optimal operation.
  • Trained staff members on proper use of the storage systems as well as applicable laws and regulations concerning data privacy.
  • Created and enforced policies and procedures for entire logistics team.

Education

High School Diploma -

Isothermal Community College
Spindale, NC
05-2005

Skills

  • Excellent Customer Service
  • Self motivated
  • Operational Efficiency
  • POS system knowledge
  • Staff Motivation
  • Staff Supervision
  • Inbound and Outbound Calling
  • Complaint resolution

Timeline

QSR Manager

Circle K
10.2022 - Current

Equipment Operator

Clear water paper
08.2021 - 10.2022

Operation Manager

Simple Storage llc and Uhaul
02.2014 - 12.2020

High School Diploma -

Isothermal Community College

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Sheena Henson