Sheena Hogan
Mansfield,TX
Summary
Detailed Client Service Associate known for having great organizational skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Hybrid Role
The Zigzag Stripe
Arlington, TX
07.2021 - Current
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Answered customer inquiries via phone, email, and chat. Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Ensured adherence to design standards and best practices when creating websites.
- Performed regular audits of physical inventories at stores and warehouses to ensure accuracy of stock counts.
- Received and verified incoming shipments for accuracy of items, quantities, and condition.
- Prepared packages for shipping and determined most economical shipping methods.
- Monitored merchandise received and shipped from facility in computer system.
- Utilized various software and tools to streamline processes and optimize performance.
Store Manager/District Manager in Training
Rue21
Grand Prairie, TX
01.2008 - 08.2021
- Developed strategies to maximize sales and profitability.
- Created weekly work schedules for store personnel.
- Ensured compliance with safety regulations and company policies.
- Prepared monthly reports on sales figures, expenses, profits.
- Recruited, trained and supervised new employees.
- Analyzed financial statements to identify areas of improvement.
- Created and maintained productive relationships with key stakeholders in the district.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Implemented new technologies such as point-of-sale systems throughout the district and neighboring districts.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
Education
Bachelor of Arts - Psychology And Sociology
University of North Dakota
Grand Forks, ND05-2001
Skills
- Adaptive team player
- Productivity and Time Management
- Problem-Solving
- Skilled in Shopify and ShipStation
- Customer care
- Operations Management
- Proficient in Microsoft and Apple Applications
- Cross-Functional Collaboration
- Strong leadership skills
References
References available upon request.
Timeline
Hybrid Role
The Zigzag Stripe
07.2021 - Current
Store Manager/District Manager in Training
Rue21
01.2008 - 08.2021
Bachelor of Arts - Psychology And Sociology
University of North Dakota
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