Sheena Hooper
Brooklyn,NYC
Summary
Experienced with maintaining cleanliness and assisting with daily operations. Utilizes strong organizational skills to manage deliveries and support team activities. Track record of reliable performance and effective communication.
Overview
19
19
years of professional experience
Work History
Porter/Lobby Attendant
Carnegie Hall
06.2023 - Current
- Assisted with loading and unloading equipment for events, ensuring readiness for performances.
- Maintained cleanliness and organization of backstage areas to support smooth operations during events.
- Collaborated with event staff to facilitate efficient movement of supplies and equipment throughout the venue.
- Communicated with coworkers and managers about completed duties.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Performed cleaning and maintenance duties as directed.
- Maintained building exteriors for professional, clean presentation standards.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Completed sweeping, mopping, and window-cleaning.
- Resolved guest inquiries punctually and politely for professional customer service.
- Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
- Increased workplace safety by immediately reporting potential hazards.
- Performed general landscaping duties such as lawn care, snow removal, or leaf raking when necessary.
- Maintained clean and safe lobby areas, contributing to welcoming environment for guests.
- Coordinated logistics for multiple events simultaneously, demonstrating strong multitasking skills under pressure.
NYCSSS
NYC Department of Education
01.2021 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
Environmental Service Aide Team Lead
NY Methodist Hospital
04.2007 - 05.2020
- Supervise daily cleaning operations to ensure compliance with hospital standards.
- Train and mentor new team members on safety protocols and best practices.
- Implement efficient workflows that enhance productivity across the environmental services team.
- Conduct routine inspections to maintain cleanliness and sanitation in patient areas.
- Collaborate with nursing staff to address specific cleaning needs promptly and effectively.
- Improved patient satisfaction by maintaining a clean, safe, and hygienic healthcare environment.
- Trained new team members in proper cleaning techniques and safety protocols to ensure consistent service quality.
- Assisted in achieving regulatory compliance by ensuring adherence to local, state, and federal environmental laws and guidelines.
- Coordinated emergency response efforts during incidents involving spills or biohazardous materials, ensuring prompt containment and cleanup while adhering to safety guidelines.
- Supported hospital-wide initiatives related to environmental stewardship by collaborating with other departments on shared goals and objectives.
- Conducted regular inspections to ensure adherence to environmental service guidelines, identifying areas for improvement when necessary.
- Managed hazardous waste disposal according to established protocols, minimizing risk of contamination or accidents within the facility surroundings.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Cleaned elevators, glass, and planters in public areas.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Education
No Degree - Human Services
Borough of Manhattan Community College
New York, NY06-2026
High School Diploma -
JVL Academy
New York, NY01-2025
Timeline
Porter/Lobby Attendant
Carnegie Hall
06.2023 - Current
NYCSSS
NYC Department of Education
01.2021 - 03.2023
Environmental Service Aide Team Lead
NY Methodist Hospital
04.2007 - 05.2020
No Degree - Human Services
Borough of Manhattan Community College
High School Diploma -
JVL Academy