SHEENA JAMES
Hillsboro,OR
Summary
Dedicated and focused who excels at prioritizing, completing multi tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility. Enthusiastic HSS1 eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of job with required training. Motivated to learn, grow with ODHS. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Client-focused Human Services Specialist with skills needed to properly explain programs, policies and procedures to clients of all cultures and ethnicities. Successful establishing working relationships with clients, and other staff.
Overview
29
29
years of professional experience
Work History
Human Services Specialist 1
Oregon Department Of Human Services
Hillsboro, OR
10.2021 - Current
- Described procedures, requirements and benefits to clients and interested parties.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Acted as mandatory reporter of abuse.
- Processed applications and followed strict procedures to keep sensitive data confidential.
- Answered high volume of calls and provided assistance through effective listening and question response skills.
- Participated in trainings and seminars to improve skills set and knowledge.
Special Education Assistant
Liberty High School
Hillsboro, OR
09.2015 - 10.2021
- Provide educational support to all students under the direction of licensed staff with a focus on supporting Individual Education Plans
- Supervised students in various settings and monitors for safety concerns
- Assisted with the implementation of Behavior Support Plans
- Assisted students in various settings to meet their educational goals using appropriate strategies, methods, materials, and/or equipment
- Provide approved instruction to students of various sizes
- Provide for identified physical needs of students such as toileting, feeding, and physical therapy
- Assist in the implementation of Health Management Plans, under the supervision of a registered nurse
- Implement behavioral support plans and protocols that may include physical interventions
- Assisted with student data collection and record-keeping as directed
- Assisted with the organization of classroom materials and disinfecting supplies as needed
- Assisted teachers with identifying, gathering, and preparing instructional materials/resources and educational strategies
- Supervise students in various settings and environments
- Assisted with classroom management and maintaining student discipline
- Assisted with student mobility such as lifting, transferring, and transporting
- Current First aid/CPR certification.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Gave one-on-one attention to students, while maintaining overall focus on entire group.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Maintained positive attitude and affirmatively communicated with each student.
- Supported teacher in development of individual learning strategies.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Alerted instructor to student behavior or issues requiring intervention.
- Built and maintained effective communication and relationships with students, teachers, support staff and parents.
- Helped special education teachers determine specific needs for individuals with exceptional needs.
- Increased proficiencies by attending professional developmental workshops on learning goals, classroom management, student motivation and engaging learning activities.
- Assisted in instructional processes by communicating perceptions of student progress and needs to teacher.
- Maintained student-centered, supportive environment in delivering learning experiences.
Educational Assistant/Teacher’s Assistant
05.2015 - 06.2015
- Worked as a substitute aide for the EMS Sub Desk for the Hillsboro School District
- Have worked assignments as an Educational Assistant/Teaching Assistant at various elementary, middle and high schools
- My main responsibility is to help with kids who are in need by redirecting their attention to their work at hand and to help them finish assignments, and always under the direction of the classroom teacher
- I have helped teachers with other classroom assignments as well
- I have also been involved in cafeteria duty and as a recess assistant
- My main goal is to help students succeed in school and be independent.
SEAFOOD LEAD CLERK
WINCO FOODS
08.2003 - 04.2015
- Responsible for the operations of the seafood department
- Interacting with customers on a daily basis, answering questions and queries relating to seafood
- Stocking shelves, working freight, ordering seafood for the department, inventory control
- Maintaining targets for the department, controlling stales
- Using the AS 400 to input invoices, maintaining records
- Building trust with customers and ensuring a steady flow of customers for the department
- Working knowledge of making sandwiches from scratch, making deli platters, wraps and dinners
- Working knowledge of using the deli slicer to slice deli meats for customers, knowledge of the deep fryer to fry chicken and to use the oven as well
- Job involves me standing on my feet for a minimum of 8 hours and able to lift over 50 lbs in weight.
SECRETARY TO CHIEF EXECUTIVE OFFICER
THE GENERAL ELECTRIC CO OF
06.1991 - 01.1999
- Managed and planned meetings and prepared conference rooms
- Dispersed incoming mail to correct recipients throughout the office
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Managed day to day calendar for the company’s senior director
- Created PowerPoint presentations
- Managed daily office operations
SECRETARY cum SALES COORDINATOR
M&N PUBLICATIONS
02.1990 - 05.1991
- Organized files, faxed reports and scanned documents
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Created PowerPoint presentations used for development
- Planned meetings and prepared conference rooms
- Wrote reports and correspondence from dictation and handwritten notes
- Received and screened a high volume of internal and external communications, including email and mail
- Managed daily office operations and maintenance of equipment
- Organized sales meetings and parties
Personal assistant
TRACTEL TIRFOR
11.1989 - 01.1990
- Planned travel arrangements for executives
- Served as a central point of contact for all outside vendors needing to gain access to the building
- Dispersed incoming mail to correct recipients throughout the office
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Distributed faxes and email in a timely manner.
Stenographer
TRACTEL TIRFOR
08.1988 - 10.1989
- Wrote reports and correspondence from dictation and hand written notes
Education
Bachelor of Arts - Commerce
Stella Maris College
India1988
HIGH SCHOOL DIPLOMA -
DOVETON CORRIE GIRLS SCHOOL
India1985
Skills
- Microsoft Office, Teams, Outlook, ONE
- Procedures Compliance
- Time Management
- Resourceful, Self-directed
- Effective Listening
- Customer Satisfaction
- Applicant Support and Service
- Client Confidentiality
- Policy Interpretation
- Phone Inquiries
- Effective Communication Abilities
- Cultural Sensitivity
- Customer Inquiries
- Client Requirements
- Benefits Programs
Timeline
Human Services Specialist 1
Oregon Department Of Human Services
10.2021 - Current
Special Education Assistant
Liberty High School
09.2015 - 10.2021
Educational Assistant/Teacher’s Assistant
05.2015 - 06.2015
SEAFOOD LEAD CLERK
WINCO FOODS
08.2003 - 04.2015
SECRETARY TO CHIEF EXECUTIVE OFFICER
THE GENERAL ELECTRIC CO OF
06.1991 - 01.1999
SECRETARY cum SALES COORDINATOR
M&N PUBLICATIONS
02.1990 - 05.1991
Personal assistant
TRACTEL TIRFOR
11.1989 - 01.1990
Stenographer
TRACTEL TIRFOR
08.1988 - 10.1989
Bachelor of Arts - Commerce
Stella Maris College
HIGH SCHOOL DIPLOMA -
DOVETON CORRIE GIRLS SCHOOL
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