Sheena Jones
Laveen
Summary
Experienced HR Manager skilled in overseeing all aspects of HR operations, including recruitment, performance management, employee relations and benefits administration, with a focus on driving organizational growth. I bring 14 years of progressive experience as a strategic leader, decision maker and problem solver with a focus on maximizing resource utilization and enhancing performance with forward -thinking approaches.
Knowledgeable Administrator of Operations with strategic vision and extensive background in driving organizational growth and operational efficiency. Led transformative initiatives that streamlined processes and fostered innovation across diverse industries. Demonstrated leadership and strategic planning skills, consistently leveraging analytical thinking and problem-solving abilities to achieve corporate goals.
Overview
15
15
years of professional experience
Work History
CEO/Administrator of Operations
The Potter's House Substance Abuse Center
02.2023 - 01.2025
- Reviewed and evaluated the effectiveness of the program
- Maintained a smooth and efficient workflow
- Enforced operational procedures
- Enhanced overall client satisfaction
- Was accountable to the governing authority for all contracts established with Medicaid and Commercial Health plans
- Established and implement policies and procedures to protect the health and safety of patients
- Was responsible for Utilization Management
- Was responsible for overall operations of company
- Led continuous improvement efforts
Human Resources Manager
The Potter's House Substance Abuse Center
05.2010 - 02.2023
- Served as the first point of contact for employees
- Coached managers and employees on performance matters
- Handled employee grievances and facilitated conflict resolution
- Supported the negotiation of contract terms and participated in the credentialing process for new hires
- Developed and implemented HR strategies and initiatives that align with the overall business strategy
- Identified and recruited potential talent using recruitment job boards
- Diversified the workplace environment by 20%
- Oversaw Workforce Development initiatives through the Relias Training platform to maintain a competitive environment
- Managed the payroll process and ensured all employees were compensated correctly and on time
- Regularly reviewed and updated the company’s employee handbook, policies, and procedures
- Conducted regular HR audits and analyzed data for strategic planning
- Managed company budget
Education
Master of Arts - Human Resources Management
Ottawa University Arizona
Phoenix, AZ01.2012
Bachelor of Arts - Business Management
Ottawa University
Tempe, AZ01.2001
Skills
- Employee Relations
- HR policies
- Time Management
- Motivating Others
- Culture Competency
- Onboarding
- Credentialing and Contract Management
- Succession Planning
- Compliance with Regulatory Standards
- Workforce Development
- Strategic Planning
- Program Director
- Microsoft Office
- Utilization Management
- Employment Laws and Regulations
- Active Listening
- Training and Development
- Strong communication and interpersonal skills
- HR policies and procedures
- Employee relations
- Microsoft office proficiency
- Compensation and benefits
- Recruitment and hiring
- Human resources operations
- Compliance
- Recruitment and selection
- People and culture
- Strategic planning
- Effective decision making
- Operational excellence
- Customer service
Accomplishments
- Supervised team of 10 staff members.
- Collaborated with team of 6 in the development of a Women's Only Domestic Violence Program
- Enhanced job satisfaction, boosted productivity, and improved employee retention by introducing Relias Learning; an online learning platform that provides healthcare continuing education courses, assessments, and analytics.
Timeline
CEO/Administrator of Operations
The Potter's House Substance Abuse Center
02.2023 - 01.2025
Human Resources Manager
The Potter's House Substance Abuse Center
05.2010 - 02.2023
Bachelor of Arts - Business Management
Ottawa University
Master of Arts - Human Resources Management
Ottawa University Arizona
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