Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHEENA JORDAN

Moultrie,GA

Summary

Organized Medical Records Clerk with the ability to readily adapt to changing environments and demands. Efficient Medical Administrative Assistant skilled in tackling administrative and patient-oriented tasks in a fast-paced environment. Certified Medical Billing Specialist with number years’ experience in a fast-paced, multiple client medical billing company. Researched and denied claims and submitted appeals. Familiar with health billing and collections. Medical Billing Specialist - Collector - Administrative Assistant Organized [financial Counselor] with foundation in records management. Experienced in billing and collection procedures. Advanced medical terminology knowledge. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Motivated Customer service experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

CSR- Customer Service Representative

Concentrix
09.2020 - Current
  • Managing Inbound Calls: CSRs handle incoming phone calls, addressing customer inquiries about products and services
  • Sales Lead Generation: They generate sales leads that can potentially develop into new customers
  • Assessing Customer Needs: CSRs identify and assess customer needs to ensure satisfaction
  • This involves understanding their requirements and providing appropriate solutions
  • Building Customer Relationships: They establish sustainable relationships with customer accounts through open and interactive communication
  • Problem-Solving: CSRs are adept at troubleshooting
  • If they lack sufficient information to answer customer questions or resolve complaints, they investigate further
  • Efficient Communication: Excellent communication skills are essential
  • CSRs should be patient, empathetic, and passionate about helping customers
  • Advocate for customers when necessary
  • Handling Payments and Returns: CSRs process payments and manage returns efficiently.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Identified opportunities for process improvements, leading to increased efficiency in handling customer interactions.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.

CPSP- Certified Peer Specialist Parent

Integrated Concepts for Families/ Independent Contractor
05.2015 - 08.2020
  • System of care service that is a coordinated network of community based services and supports that are organized to meet the challenges of children and youth with serious mental health needs and their families
  • Families and Youth work in partnership with public and private organizations to design mental health services and supports that are effective, that build on the strengths of individuals, and that address each person's cultural and linguistic needs
  • A system of care helps children, youth, and families function better at home, school, in the community and throughout life.
  • Counseled 2 students individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to college life.
  • Counseled [Number] students individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to college life.
  • Established trust-based relationships with clients using shared lived experience as a foundation for meaningful connections.
  • Helped individuals set realistic goals based on personal life situations and strengths.

Registatration Clerk/Financial Counselor

CRMC
05.2009 - 12.2013
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
  • Coded inpatient charts at a rate of number per hour or number per day
  • Correctly coded and billed medical claims for various hospital and nursing facilities
  • Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge
  • Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms)
  • Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation
  • Verified patients' eligibility and claims status with insurance agencies
  • Prepared patient charts accurately and neatly for the clinic
  • Diligently filed and followed up on third party claims
  • Managed and updated donor information in databases.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone, email, or in-person to provide information.

Site Director

Communities In Schools
08.2005 - 06.2009
  • Promoted good behavior by using the positive reinforcement method
  • Taught basic education principles while complying with IEP and ARD goals
  • Relieved the head teacher and toddler teacher
  • Fostered reasoning and problem solving through active exploration games and activities
  • Sanitized toys and play equipment each day to maintain safety and cleanliness
  • Identified signs of emotional and developmental problems in children and reported to parents
  • Gave one-on-one attention to children while maintaining overall focus on the entire group
  • Coordinated parent-teacher conferences[2] times during the school year
  • Used classroom observations to create written assessments of student performance
  • Supervised students and enforced discipline during all Head Start activities.
  • Managed a team of professionals, ensuring high-quality performance and adherence to company standards.
  • Maintained compliance with regulatory requirements while continuously seeking opportunities for process improvement based on best practices.
  • Provided leadership and guidance to staff through ongoing training initiatives, boosting employee retention rates.

Education

Early childhood Education Diploma - Early childhood Education

Moultrie Technical College
Moultrie, GA
01.2006

High School Diploma - Diploma

Colquitt County High School
Moultrie, GA
01.2002

Skills

  • ICD-10 (International Classification of Diseases and PC grouping Systems) Understands insurance benefits
  • Billing and collection procedure expert Ambulance coding familiarity
  • Hospital inpatient and outpatient records Research and data analysis
  • Records maintenance professional Excellent problem solver
  • HCPCS Coding Guidelines Resourceful and reliable worker
  • Insurance and collections procedures
  • OASIS billing and coding
  • CRM Software
  • Complaint Handling
  • Customer Focus
  • Call center experience
  • Active Listening
  • Professional telephone demeanor
  • Quick Typing
  • Empathy Display
  • Performance Tracking
  • Up-selling techniques
  • Support Services
  • Problem-solving skills
  • Customer communications
  • Answering questions
  • Resolving issues
  • Goal-Oriented

Certification

  • Healthcare Management Certificate
  • Medical Office Manager Certificate
  • Certified Professional Coder - Outpatient
  • Registered Health Information Administrator (RHIA)

Timeline

CSR- Customer Service Representative

Concentrix
09.2020 - Current

CPSP- Certified Peer Specialist Parent

Integrated Concepts for Families/ Independent Contractor
05.2015 - 08.2020

Registatration Clerk/Financial Counselor

CRMC
05.2009 - 12.2013

Site Director

Communities In Schools
08.2005 - 06.2009

Early childhood Education Diploma - Early childhood Education

Moultrie Technical College

High School Diploma - Diploma

Colquitt County High School

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SHEENA JORDAN