Sheena King
Frisco City,AL
Summary
Highly driven Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Motivates, trains, and develops team members to drive profitability in a competitive environment. Dependable worker that is punctual, customer focused, strong problem solving skills, and goal oriented. Thrives very well in a fast paced environment, all around multi-tasker.
Overview
10
10
years of professional experience
Work History
General Manager
Advance Auto Parts
Monroevile, AL
04.2014 - 09.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments, and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed monthly P&L statements to monitor budget goals and performance objectives.
- Reviewed P&L statements to ensure that accurate profit ratio and cost percentage milestones were being met.
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
Education
High School Diploma -
Harrison Central High School
Gulfport, MS05-2005
Skills
- Business Development
- Program Administration
- Account Management
- Sales
- Distribution Management
- Loss Prevention
- Vendor Sourcing
- Workflow Planning
- Schedule Management
- Expense Control
- Customer Retention
- Advertising and marketing
- Customer Relationship Management
- P&L Management
- Staff Supervision
- Leadership and team building
- Customer Relations
- Training and coaching
- Team Leadership
- Profit Generation
- Inventory Control
- Client Relations
- Consistently meet goals
- Problem Resolution
- Customer experiences
- Sales expertise
- Team training and development
- Relationship Building
- Deadline-oriented
- Time Management
- Risk Management
- Team Player
- Labor Cost Controls
- Operations Management
- Client Account Management
Accomplishments
- I won Store of the Region in Quarter 1 of 2024 for Advance Auto Parts.
- Beat sales expectations for the year of 2023.
- When Left Advance Auto Parts, my store sales were up $22,00 for the year thus far in our rural market.
References
References available upon request.
Timeline
General Manager
Advance Auto Parts
04.2014 - 09.2024
High School Diploma -
Harrison Central High School
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