Summary
Overview
Work History
Education
Skills
Timeline
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Sheena Koerntgen

Las Vegas,NV

Summary

Dynamic and reliable retail professional with strong communication skills and a proven track record at Walmart. Recognized for consistently exceeding performance metrics and enhancing customer satisfaction through exceptional service. Adept at shelf organization and problem-solving, ensuring a clean and engaging shopping environment while training new team members effectively.

Professional with experience in retail and logistics, ready for key role in team operations. Known for strong collaboration skills and adaptability to changing needs. Proven track record in inventory management, organization, and problem-solving. Reliable and results-driven, consistently ensures effective workflow and team success.

Overview

2022
2022
years of professional experience

Work History

Overnight Modular Team Associate

Walmart
  • Consistently met or exceeded performance metrics set forth by management for task completion times and accuracy rates during overnight shifts.
  • Utilized various tools such as pallet jacks and hand trucks for the safe transport of merchandise throughout the store.
  • Adhered to company policies while efficiently completing assigned tasks throughout the night shift.
  • Actively participated in training sessions, staying informed about company policies, procedures, and best practices related to modular setup and maintenance.
  • Reduced safety hazards through proper maintenance of aisles, ensuring a safe shopping environment for customers and staff.
  • Demonstrated adaptability by quickly learning new planograms and implementing them accurately on the sales floor.
  • Provided exceptional customer service by answering questions and assisting with product selection during evening and overnight hours.
  • Assisted in training new team members, providing guidance and support to help them quickly acclimate to the Overnight Modular Team Associate role.

Retail Sales Associate/Customer Service Cashier

WinCo Foods
02.2019 - 03.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Greeted customers and provided outstanding customer service.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.

Sales Associate

Fred Meyer
07.2009 - 07.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

High School Diploma -

Penn Foster
Scranton, PA

Skills

  • Strong communication skills
  • Reliability and punctuality
  • Shelf organization
  • Cleanliness standards
  • Deadline adherence
  • Cashier support
  • Quick learner
  • Customer service
  • Problem-solving
  • Attention to detail

Timeline

Retail Sales Associate/Customer Service Cashier

WinCo Foods
02.2019 - 03.2021

Sales Associate

Fred Meyer
07.2009 - 07.2015

Overnight Modular Team Associate

Walmart

High School Diploma -

Penn Foster

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Sheena Koerntgen