Sheena Lamond
Hyattsville
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Experienced with upholding law and order in diverse settings and complex situations. Utilizes tactical skills to manage and defuse potentially volatile incidents. Track record of thorough knowledge in public safety and security measures.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Armed Special Police Officer/Security Officer
Security Assurance Management Inc
04.2018 - Current
- Handled escalated customer complaints professionally, working towards mutually agreeable resolutions while preserving the company''s reputation.
- Worked closely with other departments to develop and implement new strategies designed to improve overall customer satisfaction rates.
- Demonstrated exceptional situational awareness and decision-making abilities during high-pressure situations, resulting in increased confidence from supervisors and peers.
- Established trusting relationships with patients through consistent reliability and genuine empathy towards their unique situations.
- Managed access control systems to ensure only authorized individuals entered restricted areas, protecting sensitive information and assets.
Security Police Officer
Allied Universal Security Services
04.2012 - Current
- Visibility, Patrolling perimeter, Incident Response, Reporting, Following facility guidelines
- Responded quickly to emergency situations to assess and deflect issues.
- Monitored CCTV cameras and alarm systems for security breaches.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Responded to emergency calls to provide assistance to citizens in need.
Education
Diploma -
Tall Oaks High School
05.2008
Skills
- Computer skills
- Incident command
- Customer service
- Critical thinking
- Data entry
Certification
- Special Police Officer40000581
- Security Officer19580
- CPR, First Aide, AED
Timeline
Armed Special Police Officer/Security Officer
Security Assurance Management Inc
04.2018 - Current
Security Police Officer
Allied Universal Security Services
04.2012 - Current
Diploma -
Tall Oaks High School
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