Sheena Latchman
DeKalb,IL
Summary
Adept at enhancing guest experiences and ensuring venue safety, my tenure at NIU Athletic Department honed my skills in crowd management and customer service. Leveraging my ability to work under pressure with a professional demeanor, I excel in security awareness and hospitality service, significantly improving client satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Usher
NIU Athletic Department
01.2024 - Current
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Directed ticket holders to seats and facility locations.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Maintained professional demeanor to represent venue and create positive impression.
- Handled crowd control to maintain order and prevent overcrowding.
- Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
Cashier
Sun Sub
06.2020 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Security
Persian Gardens Nursing Home
03.2017 - 06.2019
- Enhanced client safety by conducting thorough security assessments and implementing tailored security protocols.
- Increased security awareness among staff with comprehensive training sessions.
- Enhanced application security with regular updates, monitoring, and maintenance.
- Conducted background investigations and security checks for employees and contractors.
- Performed interior and exterior security patrols and checks.
Education
High School Diploma -
Oak Park And River Forest
Oak Park Illinois Skills
- Patience and composure
- Reliability and punctuality
- Working under pressure
- Safety awareness
- Guest service
- Sense of responsibility
- Cleaning and sanitizing
- Customer relations
- Team player mentality
- Verbal communication
- Respect for diversity
- Ticket scanning proficiency
- Policy enforcement
- Cash register operation
- Professional appearance
- Security awareness
- Health codes compliance
- Loss prevention training
- Seating assistance
- Ticket taking
- Quality assurance
- Environmental management
- Hospitality service expertise
- Upholding venue policies
- Incident management
- Banquets and catering
- Basic first aid
- Security
- Courteous and professional demeanor
Timeline
Usher
NIU Athletic Department
01.2024 - Current
Cashier
Sun Sub
06.2020 - 09.2023
Security
Persian Gardens Nursing Home
03.2017 - 06.2019
High School Diploma -
Oak Park And River Forest
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