Sheena Little
Loganville,GA
Summary
Dynamic Business Operations & Administrative Support Professional
Overview
6
6
years of professional experience
Work History
Assistant Manager
Burger King
Stone Mountain, GA
06.2021 - 05.2022
- Work with managers, and supervisors to provide a work environment and culture that promotes customer service, staff development, and achievement
- Manage the operational activities front end of the store including quality service, workflow, workforce optimization, and cost management
Server
Yard House
Atlanta, GA
09.2021 - 04.2022
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Ensured that each guest was served courteously, quickly, and efficiently.
Route Supervisor
Fedex
Austell, GA
11.2019 - 06.2021
- Serves as a liaison between all departments to achieve a high level of client satisfaction
- Oversee and maintain daily administrative operations to enhance and support a cohesive and efficient office environment
- Coordinated the scheduling of routes to ensure timely deliveries while minimizing labor costs.
- Monitored route performance, identified areas for improvement and provided guidance to drivers on proper techniques for efficient delivery.
Customer Service Representative
Geisinger Health Plan
Wilkes-Barre, PA
03.2016 - 06.2019
- Compiled reports on medical claims status, denials, appeals and other related topics.
- Maintained accurate records of customer interactions, transactions and comments in the company's database.
- Resolved customer complaints promptly and professionally.
- Verified patient eligibility for benefits according to healthcare policies and procedures.
Education
Some College (No Degree) - Human Services
Berkeley College
New York, NYSkills
- Project Management
- Training & Development
- Client Acquisition & Retention
- Team Leadership
- Policy and Procedure Composition
- Strategic Initiative Implementation
- Database Management
- Multi-Site Operations
- Communication Initiatives
- Assembling & Maintaining Records
- Innovative Problem Solver
- Customer Relationship Management
- SWOT & Requirement Analysis
- Exceptional Customer Service
- Issue Prevention & Resolution
- Influential Power
Timeline
Server
Yard House
09.2021 - 04.2022
Assistant Manager
Burger King
06.2021 - 05.2022
Route Supervisor
Fedex
11.2019 - 06.2021
Customer Service Representative
Geisinger Health Plan
03.2016 - 06.2019
Some College (No Degree) - Human Services
Berkeley College