Summary
Overview
Work History
Education
Skills
Timeline
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Sheena Little

Loganville,GA

Summary

Dynamic Business Operations & Administrative Support Professional

Overview

6
6
years of professional experience

Work History

Assistant Manager

Burger King
Stone Mountain, GA
06.2021 - 05.2022
  • Work with managers, and supervisors to provide a work environment and culture that promotes customer service, staff development, and achievement
  • Manage the operational activities front end of the store including quality service, workflow, workforce optimization, and cost management

Server

Yard House
Atlanta, GA
09.2021 - 04.2022
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Route Supervisor

Fedex
Austell, GA
11.2019 - 06.2021
  • Serves as a liaison between all departments to achieve a high level of client satisfaction
  • Oversee and maintain daily administrative operations to enhance and support a cohesive and efficient office environment
  • Coordinated the scheduling of routes to ensure timely deliveries while minimizing labor costs.
  • Monitored route performance, identified areas for improvement and provided guidance to drivers on proper techniques for efficient delivery.

Customer Service Representative

Geisinger Health Plan
Wilkes-Barre, PA
03.2016 - 06.2019
  • Compiled reports on medical claims status, denials, appeals and other related topics.
  • Maintained accurate records of customer interactions, transactions and comments in the company's database.
  • Resolved customer complaints promptly and professionally.
  • Verified patient eligibility for benefits according to healthcare policies and procedures.

Education

Some College (No Degree) - Human Services

Berkeley College
New York, NY

Skills

  • Project Management
  • Training & Development
  • Client Acquisition & Retention
  • Team Leadership
  • Policy and Procedure Composition
  • Strategic Initiative Implementation
  • Database Management
  • Multi-Site Operations
  • Communication Initiatives
  • Assembling & Maintaining Records
  • Innovative Problem Solver
  • Customer Relationship Management
  • SWOT & Requirement Analysis
  • Exceptional Customer Service
  • Issue Prevention & Resolution
  • Influential Power

Timeline

Server

Yard House
09.2021 - 04.2022

Assistant Manager

Burger King
06.2021 - 05.2022

Route Supervisor

Fedex
11.2019 - 06.2021

Customer Service Representative

Geisinger Health Plan
03.2016 - 06.2019

Some College (No Degree) - Human Services

Berkeley College

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Sheena Little