Sheena Little
Brooklyn,NY
Summary
Dedicated and focused supervisor who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals, while driving productivity by leveraging strong front office management skills. Seeking a role of increased responsibility and authority.
Overview
18
18
years of professional experience
Work History
Remote Customer Support Agent
Randstad - WHIRLPOOL
Fayetteville, NC
01.2021 - Current
- Update and managing internal customer information database.
- Fulfilling Trade Customers orders following the PACT team guidelines.
- Contacted customers about potential product upgrades, or placeholders where necessary.
- Answer inbound emails daily and proved relevant solutions or direct to individuals or departments if needed.
- Run reports such as Negatives and ZINN.
- Working Planned Orders, or working Manufactured housing orders.
Office Manager
Advanced Dermatology
Brooklyn, NY
01.2016 - 10.2020
- Served as central point of contact for all outside vendors needing to gain access to the building
- Managed the entire office including the receptionist, medical assistant and the medical providers
- Greeting patients and responding to telephone and in-person requests for information and scheduling appointments
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
- Wrote reports and correspondence from dictation and handwritten notes
- Maintained an up-to-date department organizational chart.
- Dispersed incoming mail to correct recipients throughout the office.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Created weekly and monthly reports and presentations.
- Properly routed agreements, contracts and invoices through the signature process.
- Received and distributed faxes and mail in a timely manner.
- Received and screened a high volume of internal and external communications, including email and mail.
- Managed daily office operations and maintenance of equipment.
- As the supervisor the weekly bank deposits was among the list of responsibilities.
Customer Service representative/Bookkeeper/ Caterer/Event Planner
Grand Central Star Café
Manhattan, NY
10.2013 - 09.2015
- Found new clients requiring catering for events
- Attended industry and networking events, telemarketing, advertise and contact the competitions client base
- Conducted tours of the facility, menu tastings and meetings with the client
- Kept in touch with past clients through phone calls, emails, letters and personal meetings
- Recruited and trained permanent and casual staff
- Organized, lead and motivated the catering team
- Kept financial and administrative records
- Maintained historic records by filing documents
- Made credit card payments to vendors and maintained a petty cash
- Account Check to pay the invoices and ensure bills are paid in a timely manner
- Held the responsible of paying the delivery staff and the handling of all cash payments.
Customer Service Representative/ Supervisor
Xerox Company (Amazon account)
10.2010 - 08.2013
- Demonstrated mastery of customer service call script within specified timeframes.
- Provided accurate and appropriate information in response to customer inquiries.
- Collected customer feedback and made process changes to exceed customer satisfaction
- goals.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Addressed customer service inquiries in a timely and accurate fashion.
- Maintained up-to-date records at all times.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
Receptionist
Liguanea Family Dental Care
Kingston, Jamaica
07.2007 - 07.2010
- Duties included the receiving and handling patients, scheduling of appointments using the EASY DENT Software.
- Managed telephone (Switchboard) and related emergency calls to the Doctor and/or Hygienist.
- Balanced of the company's daily net earnings.
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Served as central point of contact for all outside vendors needing to gain access to the building.
- Wrote reports and correspondence from dictation and handwritten notes.
- Maintained an up-to-date department organizational chart.
- Dispersed incoming mail to correct recipients throughout the office.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Facilitated working relationships with co-tenants and building management.
- Received and distributed faxes and mail in a timely manner.
- Maintained and reserved the executive conference room calendar.
- Attended monthly training with regards to dental and office procedures.
Education
College Diploma - Psychology
Portmore Community college
2007
Bachelor of Science - Psychology
Borough of Manhattan Community College
Skills
Accomplishments
Promoted to supervisor after less than six months of employment.
Coordinated all department functions for team of four (4) employees.Increased office organization by developing more efficient filing system and customer database protocols.
Planned and executed all aspects of a major office move.
Timeline
Remote Customer Support Agent
Randstad - WHIRLPOOL
01.2021 - Current
Office Manager
Advanced Dermatology
01.2016 - 10.2020
Customer Service representative/Bookkeeper/ Caterer/Event Planner
Grand Central Star Café
10.2013 - 09.2015
Customer Service Representative/ Supervisor
Xerox Company (Amazon account)
10.2010 - 08.2013
Receptionist
Liguanea Family Dental Care
07.2007 - 07.2010
College Diploma - Psychology
Portmore Community college
Bachelor of Science - Psychology
Borough of Manhattan Community College
Similar Profiles
Tamar LoweryTamar Lowery
US CCT MAIN - US CCT MAIN IN WARRANTY at RANDSTAD AT WHIRLPOOLUS CCT MAIN - US CCT MAIN IN WARRANTY at RANDSTAD AT WHIRLPOOL
TATJANA HRISTOVSKATATJANA HRISTOVSKA
360 Recruiter - End to End Recruitment at Whirlpool Corporation via Randstad Sourceright360 Recruiter - End to End Recruitment at Whirlpool Corporation via Randstad Sourceright
Cameron JacksonCameron Jackson
Sr. Talent Acquisition Consultant (RPO) at Randstad Sourceright for Honeywell & WhirlpoolSr. Talent Acquisition Consultant (RPO) at Randstad Sourceright for Honeywell & Whirlpool
Anthonio CompasAnthonio Compas
Sales Associate at Rite AidSales Associate at Rite Aid
Kimberly T. HuttonKimberly T. Hutton
Sr. Manager, D2C Merchandising Lead - LUXE Division at L'OréalSr. Manager, D2C Merchandising Lead - LUXE Division at L'Oréal