Sheena M Collier

Oversees daily operations and provides technical/administrative leadership of front-end revenue cycle staff. (Managed 15 team members)

• Promotion from Team Lead , Patient Access
• Organized department in accordance with Joint Commission, legal, and organizational guidelines.
• Recruited, hired, trained and coached on average of 5 new employees per year.
• Established effective working relationships with patients, families, physicians, employees, volunteers, community partners and vendors.
• Encouraged creative thinking, problem solving, and empowerment as part of facility management group to improve morale and teamwork.
• Monitored workflow to improve employee time management.
• Achieved results by working with staff to meet established targets.
• Boosted team performance by developing customer service training materials and conducting educational trainings.
• Payroll processing/Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Increased revenue collections (copay, estimate ) by 50%.
• Monitored EPIC work-queues for registration and corrected billing errors. (Created monthly reports)
• EPIC EMR including elbow support for go lives, workflow creation , and equipment deployment.
• Improved patient experience by assessing patient flow and empathetic customer service models.

• Received admission orders from Emergency Department and other hospital campuses. Assigning patients to appropriate units for care.
• Placing patients on assigned units in efficient/ timely manner.
• Partnered with nurse managers for staffing their clinical care units.
• Input patient information, running admitting and discharging reports for daily nursing meeting.
• Creating Excel spreadsheets and other documents for patient tracking and staffing purposes.

• Working independently with minimal supervision
• Scheduled over 40 patients for medical services per day.
• Obtains and documents patient demographic and financial information; Obtains accurate and complete insurance benefit information for all visits (inpatient admissions, outpatient, ambulatory)
• Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
• Initiates and completes follow-up on required precertification for scheduled procedures in coordination with Case Management, insurance companies, and physician's offices.

• Promotion from Patient Access Rep
• Arranged forms and charts for each patient.
• Registered patients for labs, surgeries and radiology.
• Verified patient details and insurance coverage and collected co-pays.
• Worked closely with team members to deliver project requirements , develop solutions and meet deadlines
• Performed site evaluations and team audits
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Performed patient scheduling and registration functions to serve as initial contact point for hospital services.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Carried out front office duties utilizing data entry skills in framework of medical database and billing.

• Handles inquiries and patient intake.
• Ensures all papers are properly filled out and input into system.
• Enters and verifies that all patient demographics and billing information correctly entered/verified at time of check in.
• Processes encounters daily for and balance to co-payments.
• Collects balances due at time of check in.
• Directs patients to relevant areas of building.
• Answers phones. Assigns patients to room.
• Obtained signed physician orders.