Sheena Marshall
Palmdale,CA
Summary
Over 10 Years of expertise as Administrative Support with proficiency in anticipating professional needs while proactively identifying and resolving problems. 3 Years in Building Management promoting exemplary talents in customer service, policy and procedure oversight and facility security measures. Outgoing professional with a background spent managing employees and projects in fast-paced environments. Proven track record of maintaining efficient office operations with an aptitude in promoting organization and availability through effective schedule development. Has excellent conflict management skills coordinating meetings and expense reports. Extremely resourceful handling multiple projects simultaneously with a high degree of accuracy while maintaining an upbeat and friendly attitude.
Overview
18
18
years of professional experience
1
1
Certification
Work History
ADMINISTRATIVE SUPPORT
APPLE
CULVER CITY, CA
10.2011 - Current
- Assisted Director of Facilities to prepare and reconcile expense reports. This included creating purchase orders, arranging meetings, securing travel and managing team calendar.
- Facilitated in onboarding process for Real Estate Department.
- Trained new hires on “front of house” responsibilities, policies and procedures.
- Maintained campus parking for over 500+ employees.
- Authorized and Managed over 60 vendors and contractors access.
- Collaborated with security and executive assistants to ensure all high level clientele were properly safe and effective experience.
- Coordinated U.S Customs and Border Protection Global Entry Program for campus.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Achieved “exceeded expectations” on all annual reviews.
FACILITIES BUILDING MANAGER
APPLE
CULVER CITY, CA
03.2020 - 04.2023
- Oversaw 6 buildings spread across Culver City.
- Responsible for implementation of policies, procedures, and programs.
- Completed multiple building to building moves/relocations for team members.
- Managed operations and planned general maintenance, major repairs and remodeling projects. This included scheduling contract workers who completed building assignments and upgrades.
- Inspected grounds and facilities to identify necessary repairs.
- Ordered, maintained and distributed supplies and inventory.
- Maintained pristine work environment; which included furniture placement accuracy, so there was consistency across all sites.
- Worked in conjunction with RE&D partners, such as, Project Management, Commute and Environmental, Health and Safety teams.
- Managed major relocations of people and labs including reconfigurations, new building construction and internal building shuffles.
- Ensured questions, concerns and suggestions were addressed with expediency.
- Communicated to building occupants information regarding events, closures, construction and other building impacts.
- Utilized tools such as Integrated Workplace Management Solutions, service request management, MS Office/iWork and Box.
- Achieved "exceeded expectations" on annual reviews.
LEAD CSA
DELTA AIRLINES
Pittsburgh, PA
01.2005 - 03.2008
- Organized daily operations with specific focus on FAA regulations, company policy, procedures, quality assurance reviews and regular team meetings.
- Managed team of 12 employees to deal with high volume situations at all service areas.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Created team building exercises in which rewards were given to maintain high moral.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
- Effectively communicated with passengers, management, staff and flight crew.
- Prepared flight manifest for flight crew.
- Rewarded bonuses due to receiving positive feedback for excellent customer service.
Education
BA - Spanish
Penn State University, State College
State College, PA2004
Skills
- Operational Requirements
- Team Support
- Appointment Management
- HIPAA Guidelines
- Project Management
- Microsoft Office Suite
- Complex Problem-Solving
- Client Meetings
- Confidentiality and Data Protection
- Video conferencing software (Cisco, Zoom)
Accomplishments
- S.C.W Foundation was founded in 2013, it's a 501c3 tax-exempt organization. We've raised over $4000 for various charities such as, The American Cancer Society, The American Diabetes Association and have partnered with the Department of Health and Human Services.
- We also introduced the “Better Choice Better Health” community outreach workshop series, known as the Chronic Disease Self-Management Program geared toward senior citizens.
Vice President, S.C.W foundation
Certification
- Certified Fitness instructor , Les mills INTL- 2014
Languages
Spanish
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
FACILITIES BUILDING MANAGER
APPLE
03.2020 - 04.2023
ADMINISTRATIVE SUPPORT
APPLE
10.2011 - Current
LEAD CSA
DELTA AIRLINES
01.2005 - 03.2008
BA - Spanish
Penn State University, State College
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