Sheena Maddaluno
Cleveland,OH
Summary
Sociable Server offering 20+ years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Overview
24
24
years of professional experience
Work History
Head Cleaner/Housekeeper
Sheena’s Cleaning
Cleveland, OH
05.2021 - Current
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in a team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Cultivated interpersonal skills by building positive relationships with others.
- Excellent communication skills, both verbal and written.
- Gained strong leadership skills by managing projects from start to finish.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked effectively in fast-paced environments.
- Provided professional services and support in a dynamic work environment.
- Developed and maintained courteous and effective working relationships.
Head House keeper/ Cleaned
Transplant House Of Cleveland (Non-profit Organiz)
2029 E 115th St, Cleveland 44106, OH
07.2022 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Applied effective time management techniques to meet tight deadlines.
- Strengthened communication skills through regular interactions with others.
- Gained strong leadership skills by managing projects from start to finish.
- Delivered services to customer locations within specific timeframes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
Server//Front of House Wait Staff Member/Cocktail Server
Ghost Pepper,Hooley House,Olive Garden,Roosters
Cleveland and Suburbs, OH
01.2006 - 12.2018
- Served at these restaurants throughout the period indicated with a constantly successful customer service record.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
Server
Applebee's Grill + Bar, Crazy Rita’s
Rocky River/Lakewood, OH
01.2004 - 12.2006
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Representative
McDonald's Restaurant
Fairview, OH
01.2000 - 07.2003
- Promoted available products and services to customers during service, account management and order calls.
Education
Some College (No Degree) - Medical/Nursing
Bryant And Stratton College/Cuyahoga Community Col
ClevelandSkills
From 2018 - 2023 I developed a cleaning business that included primary clients like the Transplant House of Cleveland where I would clean and thoroughly refresh apartments from top to bottom Over time my weekly assignments included 5 - 10 clients
Timeline
Head House keeper/ Cleaned
Transplant House Of Cleveland (Non-profit Organiz)
07.2022 - 10.2023
Head Cleaner/Housekeeper
Sheena’s Cleaning
05.2021 - Current
Server//Front of House Wait Staff Member/Cocktail Server
Ghost Pepper,Hooley House,Olive Garden,Roosters
01.2006 - 12.2018
Server
Applebee's Grill + Bar, Crazy Rita’s
01.2004 - 12.2006
Customer Service Representative
McDonald's Restaurant
01.2000 - 07.2003
Some College (No Degree) - Medical/Nursing
Bryant And Stratton College/Cuyahoga Community Col
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