Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sheena Mansell

Atoka,OK

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Casino Supervisor

Choctaw Casino
08.2018 - Current
  • Assisted in managing daily casino operations, ensuring compliance with gaming regulations.
  • Monitored gaming activities to ensure fairness and adherence to policies.
  • Provided support in training new staff on operational procedures and customer service standards.
  • Resolved guest inquiries and complaints, enhancing overall patron experience.
  • Maintained accurate records of transactions and incidents for auditing purposes.
  • Supported management in implementing promotional events to boost customer engagement.
  • Adapted quickly to changing situations, demonstrating flexibility in high-pressure environments.
  • Maintained strict compliance with gaming regulations, reporting any discrepancies or violations immediately.
  • Monitored employee attendance records, managing schedule changes as needed to maintain optimal staffing levels.
  • Trained new staff members on casino policies, procedures, and game rules for improved performance.
  • Coordinated staff schedules, rotations and breaks.
  • Interviewed, hired and trained new gambling floor workers.

Education

BBA - Business Management

University of Phoenix
Online Degree

High School Diploma -

Atoka High School
Atoka, OK
05-2003

Skills

  • Team management
  • Employee scheduling
  • Strong leadership
  • Employee relations
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Multitasking
  • Reliability
  • Organizational skills
  • Team leadership
  • Effective communication
  • Cash handling
  • Operational efficiency
  • Paperwork management
  • Budget planning

Certification

ABLE License

Administrative Professional

Casino Gaming License

Timeline

Casino Supervisor

Choctaw Casino
08.2018 - Current

BBA - Business Management

University of Phoenix

High School Diploma -

Atoka High School

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