Sheena Martinez
Mesquite
Summary
Experienced with managing client interactions and front-desk responsibilities in dynamic salon setting. Utilizes excellent organizational skills to streamline appointment scheduling and client management. Knowledge of effective communication and customer service techniques to foster positive client relationships and smooth operational flow.
Experienced with monitoring and ensuring safety of swimmers. Utilizes quick decision-making and effective communication to handle emergencies efficiently. Knowledge of CPR and first aid techniques, ensuring safe and secure environment for all pool users.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
The View Salon
10.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Casablanca Pool
Mesquite Entertainment
04.2022 - 04.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Virgin Valley High School
Mesquite, NV05-2025
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Scheduling
- Customer/Client relations
- Schedule management
- Front desk operations
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Leadership qualities
- First aid
- CPR and AED training
- CPR certified
- Lifeguard operations
- Weather monitoring
- Pool operations
- First aid and CPR
- Certified in CPR/AED
- Multitasking
- CPR/AED
- Heartsaver first aid CPR AED (first aid CPR AED)
Certification
- CPR/AED for the Professional Rescuer - American Red Cross.
- First Aid Certification
Languages
English
Native or Bilingual
Timeline
Receptionist
The View Salon
10.2024 - Current
Casablanca Pool
Mesquite Entertainment
04.2022 - 04.2025
High School Diploma -
Virgin Valley High School
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