Sheena McCollough
McQueeney,TX
Summary
Experienced Customer Service Representative with a strong focus on effective communication, both written and verbal. Skilled in active listening and analytical problem-solving. Able to quickly identify and address customer needs. Employs service-oriented behaviors and truly understands customer desires to consistently enhance their experiences. Provides customized solutions that resolve issues and build long-term loyalty.
Overview
38
38
years of professional experience
Work History
CUSTOMER/ MONEY CENTER HOST
Walmart
06.2017 - Current
- While being employed at Walmart and the other employers listed below I really learned how to have excellent customer service and also how to deal with challenging situations that are thrown at me, while in a working environment and outside work environment
- I also learned how to manage how to multitask while working on a job
- I'm seeking employment within a company where I can use my knowledge and skills.
Freshman Center Secretary/ Registrar
SEGUIN INDEPENDENT SCHOOL DISTRICT
09.1992 - 06.2016
- Assist Principles, Students, faculty, and parent as needed
- Type all written correspondence and properly route
- Receive incoming calls, take reliable messages, and route to appropriate staff
- Order, receive, and issue supplies and equipment for the office
- Perform duties associated with the registration and withdrawal of students
- Maintain pertinent students documentation in computer
- Keep cumulative folders of withdrawn students and teacher grade books and permanent transcript on file for the period of time prescribed by law
- Keep informed of and comply with state district and school policies and regulation concerning primary job function.
Residential House Manager
Martin Luther homes
Seguin, Texas
03.1987 - 08.1992
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Passionate about learning and committed to continual improvement.
Education
No Degree - Soical Worker
San Antonio College
San Antonio, TXSkills
- Team Collaboration
- Detail Oriented
- Effective Time Management
- Customer Service
- Telephone reception
- Team player mentality
- Exceptional communication
- First Aid Training
- Customer service expertise
- Phone Etiquette
- Effective Multitasking
- Flexible and Adaptable
- Problem-solving abilities
- Goal Setting
Arcylic painting, Reading
I enjoy mixing colors. Turning a mixture of paints in to my own idea.
Timeline
CUSTOMER/ MONEY CENTER HOST
Walmart
06.2017 - Current
Freshman Center Secretary/ Registrar
SEGUIN INDEPENDENT SCHOOL DISTRICT
09.1992 - 06.2016
Residential House Manager
Martin Luther homes
03.1987 - 08.1992
No Degree - Soical Worker
San Antonio College
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