Sheena McCray

• Participated in ongoing training programs to stay current on industry trends and best practices, ultimately providing better service to customers.
• Increased repeat business by building strong relationships with clients through attentive listening and personalized recommendations based on their preferences.
• Maintained high levels of accuracy in data entry, ensuring all reservation details were correct and uptodate.
• Streamlined reservation processes for quicker response times and improved customer experiences.
• Ensured timely follow-up with clients regarding changes in itineraries or flight status updates, keeping them informed throughout their journey.
• Demonstrated strong communication skills when assisting passengers with special needs or requests, ensuring a comfortable travel experience for all.
• Developed in-depth product knowledge to effectively address client needs and preferences.
• Utilized CRM tools effectively, efficiently tracking client interactions and preferences for future reference.

• Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
• Utilized skin hydrometer to help determine customers' skin conditions.
• Examined merchandise and took inventory to identify items to be reordered and replenished.
• Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Cross-trained existing employees to maximize team agility and performance.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

• Identified opportunities for process improvement, implementing changes that led to increased productivity and cost savings.
• Created detailed project plans outlining tasks, timelines, and resource requirements for successful software implementation projects.
• Customized features within existing software platforms to better meet the unique needs of each client organization.
• Designed scalable solutions to accommodate future growth while maintaining current system functionality.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
• Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
• Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
• Collected, arranged, and input information into database system.
• Collaborated with cross-functional teams to address operational challenges and implement process
  improvements to enhance overall efficiency.
• Assisted in training new team members, ensuring they adhered to company standards and procedures.
• Adapted to peak sales periods and high-traffic times, effectively managing customer flow and maintaining
  composure during busy sales events.
• Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problem-solving.

● Consistently achieved and exceeded monthly and quarterly sales goals, driving revenue growth and contributing
to the store's overall success.
● Demonstrated strong problem-solving skills in addressing client concerns, ensuring their issues were resolved promptly and to their satisfaction.
● Successfully retained and expanded the client base through attentive follow-up, product education, and
personalized makeup lessons, resulting in a 75% increase in repeat business.
● Stayed current with the latest beauty and makeup trends, ensuring clients received up-to-date recommendations
and the most innovative product offerings.
● Demonstrated a deep understanding of product knowledge, brand history, and ingredient details to provide
in-depth product explanations and address client inquiries effectively.
● Collaborated with the store's management team to organize promotional events, including exclusive product
launches and customer appreciation days, to drive sales and enhance client loyalty.
● Effectively managed inventory and replenished stock to meet client demand and prevent product shortages.
● Managed client appointments and bookings efficiently, maximizing the use of time and accommodating client
schedules.
● Collected and analyzed client feedback to identify areas for improvement and refine the customer experience,
resulting in enhanced service quality.