Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sheena McKernan

Citrus Heights,CA

Summary

To obtain a position within a medical facility that will utilize my various skills and abilities effectively, and allow me to assist providers in preventative and long term care for patients.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Front Desk Administrative Assistant

CGT Global
02.2024 - Current
  • Facilitate smooth check-in and check-out processes for donors, ensuring a positive experience.
  • Manage incoming phone calls, directing them appropriately to maintain professionalism and efficiency.
  • Increase office efficiency with proactive inventory management of office supplies.
  • Resolve issues promptly by effectively communicating with colleagues from other departments.
  • Contribute to company growth by assisting in marketing efforts through social media updates and promotional materials distribution.
  • Collaborate with team members on special projects, contributing to their success and completion on time.

Quality Assurance Associate

StemExpress
10.2022 - 02.2024
  • Supported continuous improvement efforts by actively participating in process reviews and suggesting data-driven recommendations for enhancement.
  • Generated quality control reports for returned products to identify and communicate patterns.
  • Assessed quality of finished products with careful inspections.
  • Assisted in the creation of quality standard operating procedures, promoting uniformity across all departments and reducing ambiguity in expectations.
  • Assisted with independent internal and external audits.
  • Mentored junior team members on best practices within the realm of quality assurance, cultivating a strong foundation for future success.

COVID-19 Tester

StemExpress
10.2021 - 10.2022
  • Increased safety measures by adhering to stringent sanitation protocols and wearing appropriate personal protective equipment during COVID-19 testing.
  • Contributed to public health research by collecting demographic data from patients during the testing process.
  • Supported community health efforts by conducting mobile testing events.
  • Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
  • Donned and removed personal protective equipment (PPE) per company protocols.
  • Oversaw in-person and curbside patient registration and processing.
  • Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
  • Verified accuracy of data entered into system to produce error-free reports.

Front and Back Office Clinical Medical Assistant

Wellspace
08.2018 - 10.2021
  • Ensured compliance with HIPAA regulations through meticulous handling of sensitive patient information.
  • Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
  • Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Improved overall clinic efficiency by performing clinical duties such as taking vital signs, administering injections, and drawing blood samples.
  • Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.

Clinical and Administrative Medical Assistant

River City Medical Group
08.2016 - 08.2018
  • Managed confidential patient information in compliance with HIPAA regulations, safeguarding sensitive data from unauthorized access or disclosure.
  • Supported physicians during examinations by obtaining vital signs and recording pertinent medical history information for accurate diagnoses.
  • Delivered exceptional customer service by promptly addressing incoming calls, emails, and walk-in inquiries from patients.
  • Provided compassionate care to patients by promptly addressing concerns and answering questions regarding their treatment plans.
  • Assisted with medical coding and billing tasks.
  • Trained and mentored new personnel hired to fulfill various roles.

Clinical and Administrative Medical Assistant

Sacramento Family Medical Center
10.2005 - 08.2016
  • Streamlined administrative processes by scheduling appointments, managing patient intake, and organizing medical documentation.
  • Managed prescription refills requests promptly resulting in better medication adherence among patients.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Conducted pre-authorization checks for insurance claims, ensuring timely reimbursements and minimizing denials.
  • Maintained a clean and safe clinical environment through diligent sterilization of medical equipment and adherence to infection control protocols.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.

Education

Medical Assisting Certificate Program - Medical Assisting

High Tech Institute
Sacramento, CA
10-2005

Skills

  • HIPAA Compliant
  • Authorization/Insurance Claims
  • Referral Coordination
  • Vaccinations/Injections
  • EKG's
  • Medical Terminology
  • Patient Charting
  • Inventory/Ordering
  • Temperature Records
  • Patient Vital Signs
  • Triage
  • Suture Removal
  • Audiometer
  • Bookkeeping
  • Tray Setups
  • Faxing
  • Spirometry
  • Audit Experience
  • ICD-9/ICD-10
  • Sterilization

Certification

  • Medical Assisting Certificate
  • CPR Certificate
  • Additional Certificates available upon request

Timeline

Front Desk Administrative Assistant

CGT Global
02.2024 - Current

Quality Assurance Associate

StemExpress
10.2022 - 02.2024

COVID-19 Tester

StemExpress
10.2021 - 10.2022

Front and Back Office Clinical Medical Assistant

Wellspace
08.2018 - 10.2021

Clinical and Administrative Medical Assistant

River City Medical Group
08.2016 - 08.2018

Clinical and Administrative Medical Assistant

Sacramento Family Medical Center
10.2005 - 08.2016

Medical Assisting Certificate Program - Medical Assisting

High Tech Institute

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