Sheena M. Crawley
Greensboro
Overview
18
18
years of professional experience
Work History
Real Estate Agent
Inactive Status
Greensboro
04.2025 - Current
ParaProfessional (Teacher's Assistant)
Guilford County Schools
Greensboro
01.2024 - Current
- Assist in daily classroom activities and maintaining a clean environment.
- Helping students manage their emotions and gain valuable life skills.
- Working with the autistic, special needs, behavioral population of preschoolers.
Customer Assistance Specialist III
RalphLauren.com
High Point
05.2021 - 05.2021
- Handling escalated calls and internal associate inquiries via the assist line while building a rapport with my team members and our customer base.
- Providing Supervisors and Analyst Team with feedback in relation to the missing orders, missing returns, and price adjustment forms that are submitted by associates.
- Promoting first call resolutions and multitasking with a sense of urgency.
- Taking ownership of each contact and accountability for any necessary follow ups.
- Offering solutions that exceed the customer expectations and balance the company's needs.
Customer Assistance Specialist I & II
Ralph Lauren.com
High Point
09.2009 - 04.2019
- Handling general inquiries via phone, email, and chat.
- Processing orders for Ralph Lauren and Club Monaco.
- Explaining our shipping methods and exchange /return procedures.
- Assisting store associates with placing customer orders and locating products.
- Responding to email inquiries in an efficient manner.
- Assisting with the training of new hires.
Warehouse Operations Specialist - Seasonal
Ralph Lauren.com
High Point
10.2016 - 02.2017
- Processing exchanges and issuing credits/price adjustments.
- Resolving issues with missing returns and carrier claims.
- Processing appeasement gift card and appeasement order request.
- Consulting with Management and other departments to resolve complex customer issues.
Order Processor
Ralph Lauren.com
High Point
03.2008 - 08.2009
- Held morning meets, checking sku's for accuracy, and tracking hourly productivity.
- Inspected customer orders to ensure accuracy and legendary presentation.
- Picked items for shipment and packaging orders.
- Trained employees and temporary associates in the areas of picking and packing procedures.
Education
B.S. - Consumer Science
North Carolina A&T State University
Greensboro, North CarolinaExchange Student - Fashion Design Department
University of Technology Sydney
Sydney, AustraliaReferences
Available upon request
Timeline
Real Estate Agent
Inactive Status
04.2025 - Current
ParaProfessional (Teacher's Assistant)
Guilford County Schools
01.2024 - Current
Customer Assistance Specialist III
RalphLauren.com
05.2021 - 05.2021
Warehouse Operations Specialist - Seasonal
Ralph Lauren.com
10.2016 - 02.2017
Customer Assistance Specialist I & II
Ralph Lauren.com
09.2009 - 04.2019
Order Processor
Ralph Lauren.com
03.2008 - 08.2009
B.S. - Consumer Science
North Carolina A&T State University
Exchange Student - Fashion Design Department
University of Technology Sydney