Sheena Medrano
Hammond,IN
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Office Manager/Human Resources
High Fidelity Property Management
10.2023 - Current
- Responsible for collecting first-time rent application payments and monthly rent from current tenants
- Ordering office supplies and ensuring the office is fully stocked
- Updating Employee Handbook
- Onboarding and Offboarding of employees and properties
- Coordinated employee engagement events and Friday office lunches
- IT for onboarding new hires and monitored office IT
- In charge of new hire paperwork
- Phone screen and interview potential candidates for open roles
- Collaborated with property managers on streamlining processes.
Office Manager & Executive Assistant to CEO
fluent360
11.2018 - 05.2023
- Managed CEO calendar, booked travel for both business and personal trips
- Responsible for planning all agency meetings, booking venue, booking travel for out of state employees, establishing room blocks with hotels
- Coordinated supply orders for the office
- In charge of catering events in the office (Friday Breakfasts and wine Wednesdays)
- Assisted Human Resources with job postings on Indeed and LinkedIn
- Created intern spreadsheets for future hiring
- Responsible for planning all Senior Leadership meetings and retreats
- Placed work orders for any issues in the office
- Entered visitors into our internal building portal
- Assisted with IT needs for new hires, prepared laptops with software, and created login credentials
- Created inventory spreadsheet for all IT assets.
Administrative Assistant/Office Manager
Renovo Financial
04.2017 - 11.2018
- Communicated with colleagues daily and responded to administrative requests
- Responded to office calls and emails and sent messages to appropriate offices
- Provided efficient and professional administrative and clerical service to colleagues and supervisors; provided excellent customer service to external and internal customers
- Responsible for organizing all company functions, meetings, and events, including booking conference rooms and additional spaces
- Ensured that all office procedures were implemented and followed
- Managed CEO'S and Managing Partners calendar, booked travel arrangements and hotel arrangements, and car services
- Placed orders for kitchen and office supplies monthly
- Set up monthly catering orders for end-of-month lunches and all staff meetings
- Assisted the marketing team with weekly client engagement gifts
- Created deal log for Granite Creek Partners and planned annual Executive Committee Meeting
- Created presentation materials such as binders, PowerPoint presentations, and binding materials.
Lead Reservations Agent, Onboarding Trainer, Group Coordinator
Langham Hotel
06.2013 - 08.2016
- Created hotel room reservations and assist with in-house guest requests
- Answer high volume of inbound phone calls
- Created training material for new hires and conducted their training course
- Aided the Revenue Analyst with our daily pick-up reports for corporate and transient accounts
- Assisted conference service managers with rooming list for city-wide conventions and groups in-house
- Loaded corporate rates in our property management server.
Education
Some College (No Degree) - Hospitality And Tourism
Northwestern Business College
ChicagoHigh School Diploma -
Roald Amundsen High School
Chicago, IL06.2005
Skills
- Efficient in MS Office
- Calendar management
- Customer service
- Team player
- Zoom
- Microsoft Teams
- Microsoft Outlook
- Office Management
- Personal Assistant Experience
- Event Planning
- Employee Orientation
- Events Management
- Logistics
- Human Resources
- Customer service
- Communication skills
- Administrative experience
- Microsoft Office
- Microsoft Excel
- Sales support
- Order entry
- Expense Reporting
- Data Entry
- Administrative Support
Timeline
Office Manager/Human Resources
High Fidelity Property Management
10.2023 - Current
Office Manager & Executive Assistant to CEO
fluent360
11.2018 - 05.2023
Administrative Assistant/Office Manager
Renovo Financial
04.2017 - 11.2018
Lead Reservations Agent, Onboarding Trainer, Group Coordinator
Langham Hotel
06.2013 - 08.2016
Some College (No Degree) - Hospitality And Tourism
Northwestern Business College
High School Diploma -
Roald Amundsen High School
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