Sheena Morgan

• Scheduled home viewings with potential buyers.
• Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.

• Generate client contracts and insure timely signing.

• Constant Communication and follow up to ensure all parties to the contract are up to date and informed through the process of buying and selling until closing date.

• Prepared and delivered sales presentations.
• Accompanied buyers during property inspections.
• Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
• Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
• Facilitated new property listing to increase inventory.
• Analyzed financial data such as income statements and tax returns to determine affordability levels for potential buyers.
• Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
• Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
• Developed marketing plans to promote properties for sale, including listing ads in newspapers and websites.
• Presented properties to potential buyers and addressed questions.
• Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
• Facilitated deals between sellers, buyers and brokers for maximum profits.
• Promoted property sales through advertisements, open houses and participation in multiple listing services.
• Created professional sales presentations to effectively communicate product quality and market comparisons.
• Maintained accurate records of client interactions and transactions.
• Generated leads through networking activities, cold calling prospects, referrals.
• Reviewed inspection reports prior to closing ensuring that all necessary repairs were completed.
• Represented buyers and sellers in major real estate transactions.
• Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.

• Handled complaints from tenants regarding maintenance issues and resolved them promptly.
• Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
• Prepared monthly financial reports for review by the property manager.
• Conducted regular inspections of properties to identify any needed repairs or improvements.
• Explained policies and procedures to tenants and enforced rules.
• Cultivated rapport with clients to meet expectations for high-end event space rentals.
• Initiated eviction proceedings when necessary according to state law guidelines.
• Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
• Oversaw daily operations, maintenance, and administration of various properties.
• Met with clients to negotiate management and service contracts.
• Conducted market research to determine competitive rental rates for properties.
• Updated tenant and unit information to keep current in housing database.
• Handled resident complaints and expedited maintenance requests.
• Maintained thorough, accurate and compliant records for internal and regulatory audits.
• Collected first month's rent along with security deposit prior to move-in date.
• Directed collection of insurance premiums, taxes and incurred operating expenses.
• Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
• Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
• Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
• Coordinated move-ins and move-outs, ensuring smooth transitions for tenants.
• Processed applications received from prospective tenants verifying credit history, employment status.
• Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
• Conducted tours of vacancies with prospective tenants.
• Assisted property manager in leasing and marketing activities.
• Compiled and conveyed operational and financial data to regional manager.
• Managed day-to-day activities involving tenants, subcontractors and property management.
• Developed and managed highly skilled on-site staff through recruitment, training and motivation.
• Handled security deposit refunds.
• Solicited and analyzed bids for repairs, renovation and general maintenance.
• Liaised between construction manager and tenant during build-out phase of tenant suite.
• Ensured compliance with local laws and regulations related to property management.
• Created tenant files, maintained records of rental payments, and tracked lease agreements.
• Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
• Kept records of correspondence with residents and tenants.
• Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
• Checked rental eligibility by following company's verification process.
• Ensured compliance with all applicable laws related to fair housing practices.
• Collected monthly assessments, rental fees, deposits and payments.
• Coordinated general maintenance and repairs to keep facilities operational and attractive.
• Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
• Developed strong, professional relationships with residents by delivering exemplary service and engagement.
• Managed and oversaw operations, maintenance and administration of properties.
• Reviewed completed applications and assessed household information against file history and program regulations.
• Inspected properties regularly to identify deficiencies and schedule repairs.
• Escalated critical issues to property manager to promote immediate resolution.
• Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
• Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
• Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Prioritized and organized tasks to efficiently accomplish service goals.