Sheena Napper-Taylor
Philadelphia ,PA
Overview
17
17
years of professional experience
Work History
Human Resources Manager
Philadelphia Office of The Sheriff
Philadelphia, PA
08.2022 - Current
- Directed activities related to benefits administration such as handling enrollments, processing changes and managing terminations.
- Provided detailed information on roles, salaries, and employee benefits to potential hires.
- Managed planning and execution of hiring-focused events.
- Ensured all HR documentation adhered to best practices and legal standards.
- Conducted thorough screening interviews to identify qualified job candidates.
- Engaged management in creating and executing staffing policies.
- Established timelines and advertising plans to attract qualified applicants.
- Resolved disputes between team members through effective mediation methods.
- Led exit interviews with departing employees to uncover organizational improvement areas.
- Guided management in handling employee discipline cases.
- Addressed harassment allegations, work complaints or other employee concerns.
- Clarified HR policies, guidelines, and regulations.
- Implemented strategies to retain talent and foster positive workplace atmosphere.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Ensured compliance with federal, state and local employment laws.
- Created staff teams based on employee strengths and made adjustments to promote overall productivity.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
Administrative Assistant
Philadelphia Office of The Sheriff
Philadelphia, PA
02.2020 - 08.2022
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained inventory of office supplies and placed orders when necessary.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Handled confidential documents in an organized fashion according to established protocol.
- Proofread content for typo-free emails and documentation.
Dispatcher
Vector Security
Philadelphia, PA
12.2019 - 02.2020
- Handled dispatch of various alarms including burglary, robbery, panic, and fire.
- Kept track of system changes ensuring current and precise documentation.
- Addressed questions, problems, or requests for service or equipment from customers.
- Addressed service-related customer complaints promptly.
Police Communications Dispatcher
City of Philadelphia Police Department
Philadelphia, PA
06.2008 - 12.2019
- Investigated complaints from citizens regarding police activities; took appropriate action as needed.
- Coordinated dispatch of necessary response teams based on call specifics.
- Updated pertinent information in computer-aided dispatch system accurately.
- Provided pre-arrival instructions to callers in life threatening situations.
- Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
- Managed coordination among multiple agencies in crisis situations.
- Evaluated and prioritized emergency calls from the public.
Education
Interior Design
Pratt Institute
Brooklyn, NYSkills
- Unemployment claims management
- HR leadership
- Regulatory Compliance Knowledge
- HR policies and procedures
- Union relations
- Workforce improvements
- Microsoft office proficiency
- Employee onboarding
- Accurate Document Management
- Performance assessment
- Payroll administration
- Corrective action planning
- Employee morale management
- Succession planning
- Payroll coordination
- Orientation preparation
- Human resources operations
Timeline
Human Resources Manager
Philadelphia Office of The Sheriff
08.2022 - Current
Administrative Assistant
Philadelphia Office of The Sheriff
02.2020 - 08.2022
Dispatcher
Vector Security
12.2019 - 02.2020
Police Communications Dispatcher
City of Philadelphia Police Department
06.2008 - 12.2019
Interior Design
Pratt Institute
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