Overview
Work History
Education
Skills
Timeline
Generic

Sheena Napper-Taylor

Philadelphia ,PA

Overview

17
17
years of professional experience

Work History

Human Resources Manager

Philadelphia Office of The Sheriff
Philadelphia, PA
08.2022 - Current
  • Directed activities related to benefits administration such as handling enrollments, processing changes and managing terminations.
  • Provided detailed information on roles, salaries, and employee benefits to potential hires.
  • Managed planning and execution of hiring-focused events.
  • Ensured all HR documentation adhered to best practices and legal standards.
  • Conducted thorough screening interviews to identify qualified job candidates.
  • Engaged management in creating and executing staffing policies.
  • Established timelines and advertising plans to attract qualified applicants.
  • Resolved disputes between team members through effective mediation methods.
  • Led exit interviews with departing employees to uncover organizational improvement areas.
  • Guided management in handling employee discipline cases.
  • Addressed harassment allegations, work complaints or other employee concerns.
  • Clarified HR policies, guidelines, and regulations.
  • Implemented strategies to retain talent and foster positive workplace atmosphere.
  • Organized orientation sessions for new hires and provided them with onboarding information.
  • Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
  • Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
  • Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
  • Ensured compliance with federal, state and local employment laws.
  • Created staff teams based on employee strengths and made adjustments to promote overall productivity.
  • Maintained employee records in accordance with company policy and applicable legal requirements.
  • Managed full-cycle human resource operational activities to maximize HR employee performance.

Administrative Assistant

Philadelphia Office of The Sheriff
Philadelphia, PA
02.2020 - 08.2022
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Maintained inventory of office supplies and placed orders when necessary.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Proofread content for typo-free emails and documentation.

Dispatcher

Vector Security
Philadelphia, PA
12.2019 - 02.2020
  • Handled dispatch of various alarms including burglary, robbery, panic, and fire.
  • Kept track of system changes ensuring current and precise documentation.
  • Addressed questions, problems, or requests for service or equipment from customers.
  • Addressed service-related customer complaints promptly.

Police Communications Dispatcher

City of Philadelphia Police Department
Philadelphia, PA
06.2008 - 12.2019
  • Investigated complaints from citizens regarding police activities; took appropriate action as needed.
  • Coordinated dispatch of necessary response teams based on call specifics.
  • Updated pertinent information in computer-aided dispatch system accurately.
  • Provided pre-arrival instructions to callers in life threatening situations.
  • Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
  • Managed coordination among multiple agencies in crisis situations.
  • Evaluated and prioritized emergency calls from the public.

Education

Interior Design

Pratt Institute
Brooklyn, NY

Skills

  • Unemployment claims management
  • HR leadership
  • Regulatory Compliance Knowledge
  • HR policies and procedures
  • Union relations
  • Workforce improvements
  • Microsoft office proficiency
  • Employee onboarding
  • Accurate Document Management
  • Performance assessment
  • Payroll administration
  • Corrective action planning
  • Employee morale management
  • Succession planning
  • Payroll coordination
  • Orientation preparation
  • Human resources operations

Timeline

Human Resources Manager

Philadelphia Office of The Sheriff
08.2022 - Current

Administrative Assistant

Philadelphia Office of The Sheriff
02.2020 - 08.2022

Dispatcher

Vector Security
12.2019 - 02.2020

Police Communications Dispatcher

City of Philadelphia Police Department
06.2008 - 12.2019

Interior Design

Pratt Institute

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Sheena Napper-Taylor