Summary
Overview
Work History
Education
Skills
Timeline
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SHEENA PACHÓN

Summary

Office services professional with 7+ years of experience in property management, vendor oversight, and administrative operations. Expertise in building systems maintenance, staff supervision, and contract management. Proven record of implementing efficient operational procedures while maintaining high standards of customer service. Skilled in coordinating with multiple stakeholders to resolve facilities issues and ensure smooth organizational functioning.

Overview

8
8
years of professional experience

Work History

Tenant Services Manager (Contract)

RxR Realty
09.2024 - 03.2025
  • Established goals and objectives for a team of 15 property staff members, preparing timely evaluations and coordinating disciplinary issues with management
  • Monitored vendor performance to ensure full compliance with contractual standards, approving invoices and flagging concerns to management
  • Maintained comprehensive building systems documentation, coordinating with maintenance personnel to monitor repairs provided by vendors
  • Maintained positive image and appropriate level of customer service in daily work with internal teams and external partners
  • Developed and implemented building maintenance policies and procedures that ensured well-managed, well-maintained facilities
  • Assisted with the organization, receipt, and disposal of surplus items while maintaining accurate inventory records
  • Coordinated with property management teams to resolve maintenance issues and service requests promptly

Property Administrator

SL Green Realty Corp
07.2017 - 03.2024
  • Supervised property operations across multiple commercial properties, coordinating with building management on health, safety, and security issues
  • Collaborated with building maintenance teams to ensure heating, ventilation, and air conditioning (HVAC) systems functioned efficiently
  • Created and implemented methodical frameworks to identify billing discrepancies, resulting in $2MM recovery of outstanding obligations
  • Coordinated services with electric, cleaning, paper shredding/disposal, and building-related vendors
  • Monitored security equipment and programmed access cards, including after-hours building access, while liaising with building security
  • Developed space management procedures that optimized property utilization while meeting tenant needs
  • Processed and approved invoices requiring signature, flagging concerns to management and ensuring financial accountability

Education

Associate of Science - Business Administration

Queensborough Community College
06-2026

Skills

  • Office Services Management: Property/space management, warehouse & inventory operations, records management and retention
  • Building Systems Oversight: HVAC systems monitoring, maintenance coordination, rehabilitation projects, vendor liaison
  • Administrative Leadership: Staff supervision, performance evaluation, disciplinary coordination, policy implementation
  • Facilities Security: Access card programming, security equipment monitoring, after-hours building access management
  • Emergency Management: AED/CPR team coordination, evacuation procedures, emergency equipment monitoring
  • Vendor Relations: Contract monitoring, service coordination, invoice approval, dispute resolution

Timeline

Tenant Services Manager (Contract)

RxR Realty
09.2024 - 03.2025

Property Administrator

SL Green Realty Corp
07.2017 - 03.2024

Associate of Science - Business Administration

Queensborough Community College

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SHEENA PACHÓN