Sheena Pasker
Parent Youth Ambassador
Toledo,OH
Summary
Seeking a challenging and rewarding career in a diverse environment or where strong work ethic, education, and expertise can be used to help promote the mission and exceed team goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
10
10
years of post-secondary education
Work History
Parent Youth Ambassador
Ohio Department of Children and Youth
05.2024 - Current
- Provide single, live resource that will allow families to have their questions answered and access support needed quickly.
- Provide alive resource that wallow families to have their questions answered and access needed support quickly.
- Host community events such as Family Listening Sessions and Parent Cafes.
- Collaborated with local organizations for resource sharing and partnership opportunities.
- Advocated for local youth and their families and assisted with coordinating program resources.
- Established safe spaces for open dialogue, allowing youth and families to share experiences, challenges, and goals openly.
- Collaborated with other community resources to promote youth and family engagement.
- Serve as “mouthpiece” for families, communicating needs and service gaps to DCY.
- Built positive and trusting relationships with youth and their families to promote positive experiences.
- Set development goals and planned growth paths to attain ideal outcomes.
- Advocated for local youth and assisted with coordinating program resources
Family Support Specialist
Help Me Grow/ETFC
7 2023 - 03.2024
- Customer Service,
- Assisted families in navigating complex social service systems to access needed supports and benefits.
- Monitored safety and well-being of children within household through regular check-ins and observations.
- Connected families with appropriate community resources for financial, emotional, and educational assistance.
- Improved family dynamics by offering guidance on parenting strategies, communication techniques, and conflict resolution skills.
- Promoted community integration by providing extensive physical, emotional and social support.
- Liaised with relevant agencies such as schools or medical providers for seamless coordination of care.
- Enhanced family well-being by providing comprehensive support services and resources.
- Participated in ongoing professional development opportunities to stay current on best practices in family support services.
- Conducted regular home visits to assess family progress and adjust support plans as needed.
Substitute Teacher
Toledo Public School
04.2022 - 06.2023
- Supervision
- Lesson Plan Implementation
- Customer Service
- Time Management
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Developed strong rapport with students through consistent encouragement and support, fostering positive learning atmosphere conducive to academic growth.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
- Provided instruction for students in core subject areas.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
PSE
United States Post Office
09.2020 - 01.2021
- Optimized time management skills while working under tight deadlines for daily dispatches of outgoing mail.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Accelerated processing times with effective use of automated equipment for mail sorting and distribution.
- Provided Customer Service by utilizing Data Entry skills. Customer Service.
Registration Specialist
ProMedica Health Systems
09.2019 - 09.2020
- Data Entry
- Streamlined registration process for patients, resulting in reduced wait times and increased satisfaction.
- Collaborated with medical staff to ensure accurate record-keeping and seamless communication between departments.
- Reduced errors in patient records by implementing double-check system for data entry tasks.
- Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
Trainer
AllianceOne
10.2018 - 03.2019
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Monitored participant workflow and behaviors throughout training process.
- Provided one-on-one mentoring to help individuals reach their full potential within organizations.
- Tracked attendance and evaluated progress for assigned trainees.
- Prepared and presented supplementary learning material to support structured lessons.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Supported productivity increase and business growth through new hire training and mentoring.
Receptionist
Cardinal Staffing
10.2017 - 05.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Maintain well-organized reception area with updated materials, contributing to welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Administrative Assistant/ Receptionist/ Data Input Specialist
Robert Half and Associates
06.2016 - 08.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Scheduled office meetings and client appointments for staff teams.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Purchasing Director
Designetics, Inc.
03.2011 - 08.2015
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
- Established departmental performance goals and provided feedback for underperforming areas.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
Assistant Teacher
CDC
08.2008 - 03.2011
- Implementation of Lesson Plans and EIP Goals.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Assisted in implementation of new learning tools, systems and materials.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Worked with teacher and administrators to enforce school policies and procedures.
- Graded assignments and reported individual progress to teacher.
Assistant Teacher
The Autism Academy of Learning
09.2006 - 08.2008
- One On One interaction with students and teachers.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Delivered supplementary lessons and practice assignments.
- Supported student physical, mental, and social development using classroom games and activities.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Sales Associate
J Crew
09.2003 - 12.2006
- Cashier
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Floor Supervisor
Bakers Shoes
10.2004 - 01.2006
- Held team meetings to gain feedback, provide updates and set policies.
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
- Resolved conflicts among staff members diplomatically, maintaining harmonious working environment conducive to productivity.
- Maintained accurate records pertaining to personnel matters such as attendance tracking or performance evaluation documentation.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Bachelor of Applied Science - Human Services
Walden University
Minneapolis, MN 01.2017 - Current
Bachelor of Applied Science - Social Work
The University of Toledo
Toledo, OH 01.2003 - 05.2005
Skills
Child Development
Case Management
Client Advocacy
Community Resources
Eligibility Requirements
Training classes
Family case plans
Time Management
Multitasking
Problem-solving abilities
Excellent Communication
Family Support
References
Available upon request
Timeline
Parent Youth Ambassador
Ohio Department of Children and Youth
05.2024 - Current
Substitute Teacher
Toledo Public School
04.2022 - 06.2023
PSE
United States Post Office
09.2020 - 01.2021
Registration Specialist
ProMedica Health Systems
09.2019 - 09.2020
Trainer
AllianceOne
10.2018 - 03.2019
Receptionist
Cardinal Staffing
10.2017 - 05.2018
Bachelor of Applied Science - Human Services
Walden University
01.2017 - Current
Administrative Assistant/ Receptionist/ Data Input Specialist
Robert Half and Associates
06.2016 - 08.2017
Purchasing Director
Designetics, Inc.
03.2011 - 08.2015
Assistant Teacher
CDC
08.2008 - 03.2011
Assistant Teacher
The Autism Academy of Learning
09.2006 - 08.2008
Floor Supervisor
Bakers Shoes
10.2004 - 01.2006
Sales Associate
J Crew
09.2003 - 12.2006
Bachelor of Applied Science - Social Work
The University of Toledo
01.2003 - 05.2005
Family Support Specialist
Help Me Grow/ETFC
7 2023 - 03.2024