Sheena Plair
Edgefield,SC
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
9
9
years of professional experience
Work History
Weekend Receptionist
Edgefield Health And Rehab.
Edgefield, SC
11.2022 - Current
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Frontline Teller
SRP Federal Credit Union
Edgefield, SC
08.2019 - 07.2021
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Monitor bank vaults to ensure cash balances are correct
- Order a supply of cash to meet daily needs
Administrative Assistant
McCormick Health And Rehab.
McCormick, SC
11.2017 - 08.2019
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Balanced accounts associated with accounts payable process.
- Tracked funds, prepared deposits and reconciled accounts.
- Processed accounts payable through company site
- Answered incoming calls, directing clients to individuals addressing specific needs.
Frontline Teller
SRP Federal Credit Union
Edgefield, SC
12.2013 - 11.2017
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on use of banking website and mobile apps.
Education
High School Diploma -
05.2001 -
Skills
Customer and client relations
Bookkeeping
Office administration
Mail handling
Multi-line Telephone Systems
Business administration
Deposit and withdrawal management
Cash Handling
Retail management
Account payable
Timeline
Weekend Receptionist - Edgefield Health And Rehab.
11.2022 - Current
Frontline Teller - SRP Federal Credit Union
08.2019 - 07.2021
Administrative Assistant - McCormick Health And Rehab.
11.2017 - 08.2019
Frontline Teller - SRP Federal Credit Union
12.2013 - 11.2017
Strom Thurmond High School - High School Diploma,
05.2001 -