Summary
Overview
Work History
Education
Skills
Timeline

Sheena Plair

Edgefield,SC

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

9
9
years of professional experience

Work History

Weekend Receptionist

Edgefield Health And Rehab.
Edgefield, SC
11.2022 - Current
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Frontline Teller

SRP Federal Credit Union
Edgefield, SC
08.2019 - 07.2021
  • Processed customer transactions promptly, minimizing wait times.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Monitor bank vaults to ensure cash balances are correct
  • Order a supply of cash to meet daily needs

Administrative Assistant

McCormick Health And Rehab.
McCormick, SC
11.2017 - 08.2019
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Balanced accounts associated with accounts payable process.
  • Tracked funds, prepared deposits and reconciled accounts.
  • Processed accounts payable through company site
  • Answered incoming calls, directing clients to individuals addressing specific needs.

Frontline Teller

SRP Federal Credit Union
Edgefield, SC
12.2013 - 11.2017
  • Processed customer transactions promptly, minimizing wait times.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Educated customers on use of banking website and mobile apps.

Education

High School Diploma -

Strom Thurmond High School, Johnston, SC
05.2001 -

Skills

Customer and client relations

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Timeline

Weekend Receptionist - Edgefield Health And Rehab.
11.2022 - Current
Frontline Teller - SRP Federal Credit Union
08.2019 - 07.2021
Administrative Assistant - McCormick Health And Rehab.
11.2017 - 08.2019
Frontline Teller - SRP Federal Credit Union
12.2013 - 11.2017
Strom Thurmond High School - High School Diploma,
05.2001 -

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Sheena Plair