Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHEENA PRYOR

Memphis,TN

Summary

Detail-oriented, hardworking, passionate job seeker with strong organizational skills, ready to help team achieve company goals with the ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Operations Supervisor

Kuehne & Nagel
04.2017 - 08.2023
  • Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
  • Resolve personnel problems, complaints, or formal grievances when possible, or refer them to higher-level management for resolution.
  • Assess training needs of staff and arrange for or provide appropriate instruction.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Motivated and trained employees to maximize team productivity.
  • Managed internal operational standards and productivity targets.
  • Tracked company equipment, tools and technology to manage inventory.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Directed associate warehouse teams to process outbound shipments with speed and accuracy.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Customer Service Representative / Wave Planner

Kuehne & Nagel
06.2010 - 04.2017
  • Monitor processing of previous waves to ensure production flow is maintained and bring any issues to management attention immediately in order to meet daily deadlines.
  • Effectively distribute work to warehouse personnel according to priority, best efficiency, and type of equipment utilized.
  • Coordinates special, last minute order requests with the customer service, operations and transportation groups.
  • Ensured replacement orders of lost, damaged, or discrepant items are completed and shipped.
  • Prepared daily, weekly and monthly reports for management.
  • Supervise and coordinate loading of outbound shipments.
  • Ensured shipping operations met all shipping dates and times set by the customer order request.
  • Informed customers of shipping delays and provide any additional information needed via email or telephone.
  • Actively listened to customers, handled concerns quickly and escalated major issues to management.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

High School Diploma -

Whitehaven High School
Memphis, TN

Skills

  • Key Performance Indicators (KPIs)
  • Continuous Improvement Projects
  • Order Picking and Processing
  • OSHA Standards
  • Order Fulfillment
  • Report Preparation
  • Data Entry

Timeline

Operations Supervisor

Kuehne & Nagel
04.2017 - 08.2023

Customer Service Representative / Wave Planner

Kuehne & Nagel
06.2010 - 04.2017

High School Diploma -

Whitehaven High School

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