Sheena R. Twilley
Statham,GA
Summary
Attentive Family Advocate with determination to assist families requiring support and community resources. Empathetic professional with more than 15 years of advocating for people by scheduling appointments, promoting activities that build self-reliance and setting attainable goals.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Family Advocate
The Tree House, Inc.
04.2024 - 10.2024
- Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions.
- Documented data and completed accurate updates to case records.
- Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
- Developed strong partnerships with local organizations while actively identifying gaps in services, thereby bridging the resources to meet family needs.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Marketing Teacher
Barrow County School System
07.2022 - 05.2024
- Exhibited understanding of content, discipline and pedagogy as demonstrated through quality of design, execution of lessons and matching objectives and activities to Georgia CTAE standards.
- Established and maintained open lines of communication with students and parents to support academic and behavioral progress of students.
- Planned and incorporated instructional and learning strategies, activities, materials, equipment and technology to exhibit understanding of student learning styles.
- Developed and maintained a comprehensive collection of marketing resources for students to access, including textbooks, industry articles, and multimedia materials.
- Developed strong relationships with local businesses for internship placements, helping students gain practical work experience in their field of study.
- Created an inclusive classroom environment where all students felt encouraged to contribute their ideas during discussions.
- Evaluated student performance on regular basis through exams, quizzes, projects, and presentations, providing timely feedback for improvement.
- Conducted research in the field of business administration, contributing to the body of knowledge and staying current with industry trends.
- Mentored students on career development and academic success, resulting in higher retention rates and improved post-graduation outcomes.
- Designed and implemented engaging group projects that fostered teamwork, critical thinking, and problem-solving skills among students.
- Managed assigned extracurricular activities and sponsored outside activities approved by school principal to foster social growth of students.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Mentor
Foothills Charter High School
01.2020 - 09.2022
- Managed a caseload of 20 students to monitor progress and set weekly goals for course completion
- Encourage students to continue to pursue their education through effective communication with students and parents
- Assist students in providing tutors and counseling services when needed to help achieve their goals
Substitute Teacher
Barrow County School System
01.2022 - 05.2022
- Followed lesson plans designed by absent teachers.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Supported implementation of school-wide initiatives aimed at improving academic achievement and student well-being.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Victim Advocate – Superior Court and Juvenile Court
Gwinnett County District Attorney’s Office
01.2008 - 04.2021
- Improved victim support services by establishing a strong rapport and providing emotional assistance to crime victims.
- Supported victims, family members and witnesses through law enforcement, healthcare and social services.
- Developed partnerships with local agencies such as shelters, hospitals, or mental health providers to improve access to essential services for clients.
- Collected statistical data and updated documentation to maintain client records.
- Developed effective safety plans for at-risk individuals, addressing specific needs while prioritizing their wellbeing.
- Participated in professional development opportunities to stay updated on current industry trends and legislation related to crime victim rights.
- Increased victim satisfaction rates with provided services through regular follow-ups and ongoing communication regarding case progress.
- Constructed referral list of agencies and community resources for victims' to provide aftercare services.
- Developed and maintained strong relationships with community resources for successful referrals.
- Increased community involvement in victim support initiatives, leading volunteer recruitment and training sessions.
- Improved case resolution outcomes, meticulously documenting interactions and interventions.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
MBA - Entrepreneurship
DeVry’s Keller Graduate School of Management
Decatur, GA01.2017
Bachelor of Science - Criminal Justice – Legal Track
Georgia State University
Atlanta, GA01.2007
Skills
- Leadership skills
- Customer service skills
- Time management skills
- Public speaking
- Training/Teaching skills
- Interpersonal relationship-building skills
- Multicultural sensitivity
- Effective communication
Certification
- Certified Teacher, State of Georgia - Exp. 2028
Timeline
Family Advocate
The Tree House, Inc.
04.2024 - 10.2024
Marketing Teacher
Barrow County School System
07.2022 - 05.2024
Substitute Teacher
Barrow County School System
01.2022 - 05.2022
Mentor
Foothills Charter High School
01.2020 - 09.2022
Victim Advocate – Superior Court and Juvenile Court
Gwinnett County District Attorney’s Office
01.2008 - 04.2021
Bachelor of Science - Criminal Justice – Legal Track
Georgia State University
- Certified Teacher, State of Georgia - Exp. 2028
MBA - Entrepreneurship
DeVry’s Keller Graduate School of Management
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