Sheena Russell
Ponchatoula,LA
Summary
Eagle-eyed security guard bringing several years of security experience. Trained in conflict de-escalation strategies, behavior management and defensive tactics. Well-versed in protecting entrances, conducting patrols and monitoring cctv feeds.
Overview
17
17
years of professional experience
Work History
Unarmed Security Officer
Ochsner Medical Center Kenner
Kenner , Louisiana
01.2017 - Current
- Enforced rules and regulations in a professional manner while interacting with guests and employees
- Verified employee identification cards prior to allowing entry into restricted areas.
- Observed individuals on foot or in vehicles entering the facility to determine their purpose of visit.
- Operated two-way radios for communication with headquarters personnel when necessary.
- Provided customer service assistance in resolving conflicts or disputes.
- Greeted visitors upon arrival at the facility and directed them accordingly.
- Conducted security checks on staff entering or leaving the premises.
- Maintained logs of all security related incidents and wrote detailed reports for management review.
Unit Secretary
Ochsner Medical Center Kenner
Kenner, Louisiana
01.2017 - 08.2022
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
- Distributed incoming mail throughout the hospital in a timely manner.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
Patient Care Technician
Independent Family Solutions
Metairie, Louisiana
03.2013 - 12.2017
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Provided emotional support for patients and families during difficult times.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
Armed Security Officer
Weiser Security
New Orleans, Louisiana
06.2011 - 10.2014
- Maintained high levels of alertness throughout shifts.
- Responded quickly and appropriately to emergency situations, including medical emergencies, fire alarms, bomb threats.
- Provided assistance to law enforcement agencies in apprehending suspects when necessary.
- Monitored security cameras to identify and respond to suspicious activity.
- Tracked vehicles on premises, including license plate numbers.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
Armed Security Officer
New Orleans Private Patrol
New Orleans, Louisiana
02.2008 - 06.2011
- Maintained high levels of alertness throughout shifts.
- Responded quickly and appropriately to emergency situations, including medical emergencies, fire alarms, bomb threats.
- Provided assistance to law enforcement agencies in apprehending suspects when necessary.
- Investigated reported incidents such as theft, vandalism, trespassing.
- Tracked vehicles on premises, including license plate numbers.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Education
High School Diploma -
Alcee Fortier Senior High
New Orleans, LA05-1997
Some College (No Degree) - Criminal Justice
Delgado Community College
New Orleans, LASkills
- Incident reporting
- Access control
- Emergency response
- Surveillance monitoring
- Conflict resolution
- Customer service
- Security protocols
- Communication skills
- Attention to detail
Timeline
Unarmed Security Officer
Ochsner Medical Center Kenner
01.2017 - Current
Unit Secretary
Ochsner Medical Center Kenner
01.2017 - 08.2022
Patient Care Technician
Independent Family Solutions
03.2013 - 12.2017
Armed Security Officer
Weiser Security
06.2011 - 10.2014
Armed Security Officer
New Orleans Private Patrol
02.2008 - 06.2011
High School Diploma -
Alcee Fortier Senior High
Some College (No Degree) - Criminal Justice
Delgado Community College